Damn you FNB

H

Harmonic

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Phone FNB to get some historical statements on a closed account. After holding for about a minute and a half listening to all the waffle, I enter my ID number. Some voice garbage takes over the line:

FNB voice assistance garbage dumpster: "What do you need assistance with?"

Me: "I need to get historical bank statements"

FNB voice assistance garbage dumpster: "You will get a message with a link on your app to download bank statements. Does this resolve your query?"

Me: "No"

FNB voice assistance garbage dumpster: "What do you need assistance with?"

Me: "I need to get bank statements for a closed account"

FNB voice assistance garbage dumpster: "Do you need help with stopping or cancelling a debit order?"

Me: "No"

FNB voice assistance garbage dumpster: "What do you need assistance with? You can ask me anything"

Me: "I'd like to speak with a consultant"

FNB voice assistance garbage dumpster: "To avoid additional delays an unnecessary transfers, please tell me how I can help?"

Me: "I need to get bank statements for a closed account"

Rinse and repeat. F*** you FNB been trying to get hold of someone to help for over an hour now.

/rantover
/whoosa
 
So I'm still trying to get this sorted. After about the 4th attempt today:

FNB voice assistance garbage dumpster: "Please tell me how I may help you?"

Me: "Kill yourself and die you piece of ****"

FNB: "Welcome to cash investments. My name is xxx how can I help you?"

:mad::mad::mad: Not even Capitec is this bad :ROFL:
 
Harmonic said:
Phone FNB to get some historical statements on a closed account. After holding for about a minute and a half listening to all the waffle, I enter my ID number. Some voice garbage takes over the line:

FNB voice assistance garbage dumpster: "What do you need assistance with?"

Me: "I need to get historical bank statements"

FNB voice assistance garbage dumpster: "You will get a message with a link on your app to download bank statements. Does this resolve your query?"

Me: "No"

FNB voice assistance garbage dumpster: "What do you need assistance with?"

Me: "I need to get bank statements for a closed account"

FNB voice assistance garbage dumpster: "Do you need help with stopping or cancelling a debit order?"

Me: "No"

FNB voice assistance garbage dumpster: "What do you need assistance with? You can ask me anything"

Me: "I'd like to speak with a consultant"

FNB voice assistance garbage dumpster: "To avoid additional delays an unnecessary transfers, please tell me how I can help?"

Me: "I need to get bank statements for a closed account"

Rinse and repeat. F*** you FNB been trying to get hold of someone to help for over an hour now.

/rantover
/whoosa
Click to expand...
Next time don't phone the garbage dumpster?
 
So they've done away completely with the keypad option to speak to a human? I've had an issue setting up one of my cards and I just cba to try contact them so have just made other plans.
 
saor said:
So they've done away completely with the keypad option to speak to a human? I've had an issue setting up one of my cards and I just cba to try contact them so have just made other plans.
Click to expand...
Tried again now and got through to the fraud department this time :ROFL: Dude on the other end said to me I must just keep quiet when it asks and it'll put me straight through to help desk. Holding on the call now but if this one drops I'm going to try that.
 
My experience (whilst assisting my wife, when she decided to move from ABSA to FNB), was not pleasant. Therefore, I never moved from Standard Bank as it seems to be a bit better than FNB. My wife learnt her lesson and moved to Capitec.
 
saor said:
So they've done away completely with the keypad option to speak to a human? I've had an issue setting up one of my cards and I just cba to try contact them so have just made other plans.
Click to expand...
You can speak human but you have beg the computer, its so bloody stupid.Basically you need to tell the computer ,no I do not have access to the app to approve the request, then you can sometimes speak to a human
 
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