Data bundle activation issue: Got month-month rather than ad-hoc

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Donsy

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Three weeks ago I bought a 300Meg Data Bundle on the new Vodacom site
Never got a SMS to acknowledge the purchase and my prepaid money went down with the normal out of bundle price (like the transaction never happened)

This morning I got a message that the bundle is now active till the end of the month (note, no 60 days) and R139 WILL BE DEDUCTED EVERY MONTH FROM YOUR ACCOUNT - I did not ask for this

When I go into the new Vodacom site to change my personal settings - surprise !!
There is nowhere I can change this

When I phone 111 for help - surprise !!
There is no option to change this or speak to an operator

So at the end of this month, I will throw my 10 year old Vodacom Sim away and get a new number at Cell C

PS: I am also forwarding this email to ICASA and Consumer Watch
 
Why don't you just PM VodacomData your details and let him help you.
 
Firstly you need to trace back your actions. Its obvious after looking at my Vodacom profile that you activate the "Monthly Data Bundles" and not the "Once-Off Data Bundles".

2nd, please refer to the instructions from the "Monthly Data Bundles":

Please note: Due to restrictions on certain bundles and packages, clicking “Terminate” on your active data bundle service will not deactivate the current data bundle. Please activate the MyMeg 0 service instead.
Click to expand...

PS: Can you please tell me the address of ICASA & Consumer Watch so I can forward this comment along with your original email ... Mufasa !!!
 
Donsy said:
Three weeks ago I bought a 300Meg Data Bundle on the new Vodacom site
Never got a SMS to acknowledge the purchase and my prepaid money went down with the normal out of bundle price (like the transaction never happened)

This morning I got a message that the bundle is now active till the end of the month (note, no 60 days) and R139 WILL BE DEDUCTED EVERY MONTH FROM YOUR ACCOUNT - I did not ask for this

When I go into the new Vodacom site to change my personal settings - surprise !!
There is nowhere I can change this

When I phone 111 for help - surprise !!
There is no option to change this or speak to an operator

So at the end of this month, I will throw my 10 year old Vodacom Sim away and get a new number at Cell C

PS: I am also forwarding this email to ICASA and Consumer Watch
Click to expand...


There are a number of posts on this forum about people inadvertently buying a once-off bundle rather than a monthly bundle and vice versa. Contact VodacomData, he sorted an even worse for a friend a few months ago.
 
Donsy said:
So at the end of this month, I will throw my 10 year old Vodacom Sim away and get a new number at Cell C
Click to expand...

You can't just do that, they will still charge you, and blacklist you if you don't pay!

There is only one solution - only use prepaid with the cellphone providers!
 
Jola said:
You can't just do that, they will still charge you, and blacklist you if you don't pay!

There is only one solution - only use prepaid with the cellphone providers!
Click to expand...

?????


Donsy said:
....
Never got a SMS to acknowledge the purchase and my prepaid money went down with the normal out of bundle price (like the transaction never happened)...
Click to expand...
 
Why can't I contact Vodacom in a normal way about a problem, why must I jump through hoops

I am a stckler for detail - don't make mistakes like -
"Its obvious after looking at my Vodacom profile that you activate the "Monthly Data Bundles" and not the "Once-Off Data Bundles"

And to "cbrunsdonza" - out of the six replies, you replied 3 times - are you a spindoctor for Vodacom ?
 
Donsy said:
Why can't I contact Vodacom in a normal way about a problem, why must I jump through hoops
Click to expand...

I have called 111 on a number of occasions and have always managed to get to an agent. For more complex issues I have visited the walk in customer care centres and they have solved my problems. So as far as jumping though hoops, it's not required. It is however much more convenient to use VodacomData and ocleroux here on the forum.
 
Jola said:
You can't just do that, they will still charge you, and blacklist you if you don't pay!

There is only one solution - only use prepaid with the cellphone providers!
Click to expand...

Everyone please frame this post and stick it up on your wall.
You go into contract, you get schnied. Period.

Law in this country does not adequately protect consumers from these companies. They call the shots, over individuals and government.
So if you want more bandwidth, then pay for your greed.
 
Last edited:
Donsy said:
Why can't I contact Vodacom in a normal way about a problem, why must I jump through hoops

I am a stckler for detail - don't make mistakes like -
"Its obvious after looking at my Vodacom profile that you activate the "Monthly Data Bundles" and not the "Once-Off Data Bundles"

And to "cbrunsdonza" - out of the six replies, you replied 3 times - are you a spindoctor for Vodacom ?
Click to expand...

Nope but I always remind myself about 200 times a day "Stupidity is not a disability"
 
Donsy said:
Three weeks ago I bought a 300Meg Data Bundle on the new Vodacom site
Never got a SMS to acknowledge the purchase and my prepaid money went down with the normal out of bundle price (like the transaction never happened)

This morning I got a message that the bundle is now active till the end of the month (note, no 60 days) and R139 WILL BE DEDUCTED EVERY MONTH FROM YOUR ACCOUNT - I did not ask for this

When I go into the new Vodacom site to change my personal settings - surprise !!
There is nowhere I can change this

When I phone 111 for help - surprise !!
There is no option to change this or speak to an operator

So at the end of this month, I will throw my 10 year old Vodacom Sim away and get a new number at Cell C

PS: I am also forwarding this email to ICASA and Consumer Watch
Click to expand...

Hi Donsay , sorry for responding late , you welcomed to send me your number
 
VodacomData said:
Hi Donsay , sorry for responding late , you welcomed to send me your number
Click to expand...

@VodacomData: The number of times this happens surely indicates that the site should be "revised/improved" to make it a lot easier to see what you're buying?
 
i will check the site later this evening as i dont have a sim with me to check with right now.
 
Last edited:
Antonf said:
I know - but put it in 24pt BOLD... or someting similar.
Click to expand...

Actually I think the split in the menu as it stands is sufficient. People still need to read, process the information and make a decision. Just look at stickes in this forum and how people just glaze over them. :rolleyes:
 
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