Data bundle

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dal2000

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Hi,

This is the first time this has happened to me, I hope it will be the last.
I loaded a 2 gig data bundle on 2009-10-28. Costed me R 389. I used approximately 600-700mb of this bundle. NOW this morning I connect and theres no data transmission going on. So I check my balance via *141#; I now have 0 bytes of data remaining!!!?? WTF, where has 1.3 gigs of data gone to?! I use my phone to connect and the sim card wasnt even in the phone!

Someone please help me as this is utter bull****.
 
Write it off. Nothing you can do. Lodge a complaint?? Forget it. Been there.
 
It could just be a pro rata allocation in accordance with your invoice date, if you have a query give them a call.
 
Write it off? I bought this bundle on the 28th of this month... prepaid.
 
Exactly the same thing happened to me about 2 months ago. They gave me a bit of the run around until I spoke to one of the supervisors who credited me with the money, bought the difference and loaded 2 gigs again for the 2 month cycle.
 
So they said 24 hours, this was on saturday. Still no response. Anyone from mtn here able to help me?
 
Never load a bundle in the last few days of a month - do it in the first few days of the new month - then you get a full 2 months to use your bundle. Good luck
 
Well, apparently the technicians fixed the problem. However, my sim card is still showing 0 bytes. On their sytem it shows the bundle but not on my sim. Now they are trying to fix the second bugger up... *sigh*
 
Now I have MTN lawyers onto me. AND they say that I have been listed as a bad boy on ITC.
Three queries and no replies. This is against ICASA regulations.
They cannot list me on the ITC as this is a dispute and against the NCA regulations.
Can't wait for the case to come to court.
 
Problem solved. They credited me the balance that went missing.
 
I have a similar problem. I get Data bundles loaded onto my account, charged for them, it shows available on their system, but not on my phone, and I get the response that it hasn't gone trough on the network. I then get charged for all data usage at R2/mb - not even the out of bundle rate. It has now been contininuing since feb this year. In all that time I have never had anyone ever phone me, and the only credit that was passed was for a for the 07th month, where I was invoiced one amount, payd it, the invoice was credited, and I was re-invoiced at R1200 more! Funny - the invoice conveniently is no longer available to view on the MTN Active website.

This is the billing query that I logged this time around:

"Its me again. I see the same scenario is still happening - the probably 7th month in a row. I have a data bundle on my contract, and a Ad Hoc bundle loaded. I get charged for both, but only one gets loaded. Then I phone, and it gets canceled and I am charged the normal rate for data. You will notice, once again this is the case. I have data available becaue of a data bundle, however I have again been charged for usage out of bundle. Please refer to all the queries if you do not understand my problem and frustration. And can someone PLEASE phone ME. Everytime I phone, I get the same response - We will lig yor queriy with the billing department. Sorry, we cannot assist any further. The next step - logging this very same query on www.mybroadband.co.za - it seems that one does get some type of response from there - probably because MTN does not want everyone to read about their apathetic customer service, so they sort out those queries as a matter of urgency to "restore their public standing". "

I received the reference number 55368475
 
Don't wait for them to get back to you, even though they say they will. Just phone them every 3 - 4 hours every day. I ended up speaking to more than 7 different agents over a period of 4 days. Just keep pestering them until it gets done.
 
dal2000 said:
Don't wait for them to get back to you, even though they say they will. Just phone them every 3 - 4 hours every day. I ended up speaking to more than 7 different agents over a period of 4 days. Just keep pestering them until it gets done.
Click to expand...

What, and wait 55 to 65 minutes for them to answer? And they all they say is " I will escalate it"
 
That is why you keep pestering them about it. All my calls were answered within 10 mins. Phone at the right times.
 
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