Data Query's Please Post Here :-)

YelloFever

YelloFever

MTN Company Representative
Joined
Mar 30, 2006
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Good day,


I see there are quite a few forums, but could I ask this to be the centralized point (forum) for MTN data related queries.

So if there has been something posted in previous forums that may have not been answered, can I ask that you please re-post them here and I'll try and assist or advice as best I can.

Thanks a lot

MTN DD
 
I was just billed over R2800 for "illegal packet downloads"
I had a myChoice Topup 75 (R75 airtime) and they say that I had illegally dloaded over 1.4 gigs from mid Feb-end April. How the heck is this possible ?? I only had R75 airtime ! I they have made a mistake I have a problem - since Icannot prove that they are wrong or that I am right. Another problem also arrises - my phone was stolen round the same time - but by their records it states that a couple of days after this happened I reported my phone stolen
Please help !!! They want the money from me before Mid-day tomorrow.
 
Hi MTN DD,

Please will you clarify something. My MTN contract sim is equipped for 3G and I have been using it on 3G with no problems. Do I have to change anything to use Edge and HSDPA or should I be able to use it in areas shown to be covered on the coverage map - I have full 3G and GPRS signal?
 
Anthropoid said:
I was just billed over R2800 for "illegal packet downloads"
I had a myChoice Topup 75 (R75 airtime) and they say that I had illegally dloaded over 1.4 gigs from mid Feb-end April. How the heck is this possible ?? I only had R75 airtime ! I they have made a mistake I have a problem - since Icannot prove that they are wrong or that I am right. Another problem also arrises - my phone was stolen round the same time - but by their records it states that a couple of days after this happened I reported my phone stolen
Please help !!! They want the money from me before Mid-day tomorrow.
Click to expand...


Good day,

Anthropoid

Could you please supply me with your cell number so that I can get someone at your SP to investigate

Thanks

MTN DD
 
brad said:
Hi MTN DD,

Please will you clarify something. My MTN contract sim is equipped for 3G and I have been using it on 3G with no problems. Do I have to change anything to use Edge and HSDPA or should I be able to use it in areas shown to be covered on the coverage map - I have full 3G and GPRS signal?
Click to expand...


Good day,

Brad

If you have a 3G sim it will work with CSD, HSCSD, WCDMA (3G) and HSDPA.

What phone are you using and maybe you can PM me with your cell number and physical address so that I can investigate further.

Thanks

MTN DD
 
Hello,

Maybe you could shed some light on why I can never get any pseed better than about 60kpbs on my 3g datacard. No matter what area I'm in or how good my coverage is. Or which apn or sim I'm using to connect.

I did a test a while back with a vodacom sim, and got amazing throughput.

Thanks
 
Here is a speed test just done:

Below is the data used to calculate your download speed:

* Download time: 72.671 seconds
* Size of file: 500 KiloBytes
* Estimated line speed: 56.1 (kilobits/second)
* Estimated line speed: 6.9 (kiloBytes/second)
 
nicovdw said:
Hello,

Maybe you could shed some light on why I can never get any pseed better than about 60kpbs on my 3g datacard. No matter what area I'm in or how good my coverage is. Or which apn or sim I'm using to connect.

I did a test a while back with a vodacom sim, and got amazing throughput.

Thanks
Click to expand...

Could I ask you to please PM me your details and I'll take a look see

Thanks MTN DD
 
nicovdw said:
Here is a speed test just done:

Below is the data used to calculate your download speed:

* Download time: 72.671 seconds
* Size of file: 500 KiloBytes
* Estimated line speed: 56.1 (kilobits/second)
* Estimated line speed: 6.9 (kiloBytes/second)
Click to expand...

What is this with a HSDPA card?
 
nicovdw said:
Nope, the Novatel Wireless U630 umts card.
Click to expand...


Good day,


Could you also please PM me with your physical address and you cell phone number please

Let me investigate

Thanks

MTN DD
 
I just got my card back from Nashua Mobile. Had a loan for a few days. It is better now. I can get 110mb/s on mtn and 330 mb/s with a Vodacom simcard. So there was a little problem, but poor network quality is the main problem. Thanks for the interest and help anyway
 
nicovdw said:
I just got my card back from Nashua Mobile. Had a loan for a few days. It is better now. I can get 110mb/s on mtn and 330 mb/s with a Vodacom simcard. So there was a little problem, but poor network quality is the main problem. Thanks for the interest and help anyway
Click to expand...


No prob's sorry there's not more I can do

MTN DD
 
@MTNDD.
Is mtn going to do anything like the Vodacom free upgrade to HSDPA cards at all? Or even a trade-in?
 
nicovdw said:
@MTNDD.
Is mtn going to do anything like the Vodacom free upgrade to HSDPA cards at all? Or even a trade-in?
Click to expand...


I'm not sure........

Will let you know ASAP


MTNDD
 
Thanks.

Would be nice if the could. Especially since their edge coverage is much better than their 3g coverage, and the new card has edge.

Nico
 
nicovdw said:
Thanks.

Would be nice if the could. Especially since their edge coverage is much better than their 3g coverage, and the new card has edge.

Nico
Click to expand...


I can't say @this stage but I will advise ASAP

Ta MTNDD
 
why when i use my phone (nokia6280) as modem do i connect at 460kbps but with my e620 i only get 236kbps. i live in sun valley (fishoek area)
 
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