Sign up with GoogleA long time ago in a suburb far far away ....
Episode IV: A New Home
So I just bought a new house, and needed a data/voice line in the new place. So in December, about 3 weeks before I move, I visit the Telkom website and filled out a form requesting a line move.
Come move day on January, I go to the local Telkom store to check how far my process is. Well, they find no record of filling out any forms and they never processed it.
Furiously I fill out a new form to hurry it along.
Next day I check up (just to confirm), and they say it fill take a few months due to no ports available. So I start looking for alternatives....
Episode V: Telkom Strikes Back
So I hear of the new uncapped R599 LTE deal. I check online, and I am 200m away from the tower with clear line of sight. Wookie-roar! I fill out the online form, and strangely enough after 2 days a lady calls. We go through the security check, application, etc. She says it will be at my place in 5 working days. I hang up, thinking all is done. 10min later she calls: You have an outstanding balance. Yes I say, you sent me the bill 2 days before and I haven't gotten round to it yet, but I will pay it while she is holding. No, I cannot do that, it takes 24 hours to reflect. But do not worry, your application will automatically be processed.
Episode VI: Return to the phones
A few days later I call to follow up. A Roberto gets my call. No there is no record of my application. He doesn't know where it went. But we can do the application again. Nooooo. So I start on the credit check. His computer crashes. He cannot continue. But he promises to call me back...
Episode I: The Telkom Menace
A few days later with still nothing, I decide to call again. Luckily I get Roberto again. I think he must handle the "annoyed" customers. He doesn't remember me. He doesn't remember taking my cell number. He doesn't remember his computer crashing. I suspect Jedi Mind tricks. But he will see check up on my order. He says they cannot continue since they must do a credit check, and so he takes my bank account details.
Episode II: Attack of the Phone Drones
I call again. Not Roberto. Thank Palpatine. This time they semi know me. The guys sees that they cannot get a credit check done on me. He doesn't know why. (My suspicion is that since Roberto never completed the security checks, the credit company just rejected the application.) He ask that I update my details with the credit company and then they will try again. Now got my credit details from the company, seems I am a 1 on their scale. Basically perfect. So if I can get all the info, I wonder how they cannot get my details. Anyway, company contacted. We'll see if I can somehow update my details.
FORTCOMING ATTRACTIONS:
Episode III: Revenge of the User
Episode IV: A New Home
So I just bought a new house, and needed a data/voice line in the new place. So in December, about 3 weeks before I move, I visit the Telkom website and filled out a form requesting a line move.
Come move day on January, I go to the local Telkom store to check how far my process is. Well, they find no record of filling out any forms and they never processed it.
Furiously I fill out a new form to hurry it along.
Next day I check up (just to confirm), and they say it fill take a few months due to no ports available. So I start looking for alternatives....
Episode V: Telkom Strikes Back
So I hear of the new uncapped R599 LTE deal. I check online, and I am 200m away from the tower with clear line of sight. Wookie-roar! I fill out the online form, and strangely enough after 2 days a lady calls. We go through the security check, application, etc. She says it will be at my place in 5 working days. I hang up, thinking all is done. 10min later she calls: You have an outstanding balance. Yes I say, you sent me the bill 2 days before and I haven't gotten round to it yet, but I will pay it while she is holding. No, I cannot do that, it takes 24 hours to reflect. But do not worry, your application will automatically be processed.
Episode VI: Return to the phones
A few days later I call to follow up. A Roberto gets my call. No there is no record of my application. He doesn't know where it went. But we can do the application again. Nooooo. So I start on the credit check. His computer crashes. He cannot continue. But he promises to call me back...
Episode I: The Telkom Menace
A few days later with still nothing, I decide to call again. Luckily I get Roberto again. I think he must handle the "annoyed" customers. He doesn't remember me. He doesn't remember taking my cell number. He doesn't remember his computer crashing. I suspect Jedi Mind tricks. But he will see check up on my order. He says they cannot continue since they must do a credit check, and so he takes my bank account details.
Episode II: Attack of the Phone Drones
I call again. Not Roberto. Thank Palpatine. This time they semi know me. The guys sees that they cannot get a credit check done on me. He doesn't know why. (My suspicion is that since Roberto never completed the security checks, the credit company just rejected the application.) He ask that I update my details with the credit company and then they will try again. Now got my credit details from the company, seems I am a 1 on their scale. Basically perfect. So if I can get all the info, I wonder how they cannot get my details. Anyway, company contacted. We'll see if I can somehow update my details.
FORTCOMING ATTRACTIONS:
Episode III: Revenge of the User
