Dealing with "Resolved Issues" From Telkom

[Krohn]

Hello there Mybb,

I am currently at wit's end. Three times now I have logged to Telkom an issue with Intermittent connectivity issues, Three times I have been told a technician will be dispatched to resolve the issue.. and you guessed it: Three times I received an SMS stating that the fault has been resolved (where I almost immediately reopen it). It all started around the end of last month. I started getting intermittent service from the boys, where my line would drop at completely random times. It would be off for around 2 minutes and come up again - where it would drop again after 3 minutes - 40 minutes.

The call center always seems to be busy (and keeps me on-line for more than a hour before I get to an operator). Do any of you here on this forum have advice of what I should do? I have to note that I have tried 2 different routers (1 being brand new still). This was a issue in the far past (back to May 2014) but it hasn't occurred until the 29th of January again after being resolved.

What should I do? Clearly yelling at hellkom is less productive than yelling at a brick wall...

 

[ghostR]

Seems like your a victim of the new software which has been implemented.

You need to request the port which your line connects to, Your line needs to be transferred to a new port.

Should sort out the issues.

 

[MickeyD]

Seems like your a victim of the new software which has been implemented.

You need to request the port which your line connects to, Your line needs to be transferred to a new port.

Should sort out the issues.

Will that software also close noise faults on a POTS line?

I always tell folks to report their POTS line faulty and not report a DSL fault.

 

[ghostR]

I've seen it on quite a few lines in the past month or so - 90% of the time, the port swap sorts the issue.

ASSIA changes the modulation which generally makes the line unstable and causes it to drop intermittently.

 

[Krohn]

Seems like your a victim of the new software which has been implemented.

You need to request the port which your line connects to, Your line needs to be transferred to a new port.

Should sort out the issues.

Sounds worth a try. What should I tell the chaps at the call center?

 

[ghostR]

Just PM me your number and I'll follow up with it monday.

 

[Krohn]

Just PM me your number and I'll follow up with it monday.

Thank you. I am still phoning tomorrow to find out what's for what. I mean, I am not paying them monopoly money, I pay real money for real service.

 

[ghostR]

Lol, Good luck with getting through to the call center for the next month or so.

It's a no go zone at the moment, Thats why when you said about asking the guys at the call center, I was like.. Ya good luck with that, So just PM me your number and I'll liaise with you.

 

[Inzaghi007]

Just PM me your number and I'll follow up with it monday.

Howsit man,

I'm having the same issue. Intermittent connection for last two months.
Tried 2 adsl routers with 2 isp and no luck.

 

[Krohn]

Lol, Good luck with getting through to the call center for the next month or so.

It's a no go zone at the moment, Thats why when you said about asking the guys at the call center, I was like.. Ya good luck with that, So just PM me your number and I'll liaise with you.

Well, took me this long to get fed up, I think I am doing OK in the Patience dept.

 

[Totempole]

Hello there Mybb,

I am currently at wit's end. Three times now I have logged to Telkom an issue with Intermittent connectivity issues, Three times I have been told a technician will be dispatched to resolve the issue.. and you guessed it: Three times I received an SMS stating that the fault has been resolved (where I almost immediately reopen it). It all started around the end of last month. I started getting intermittent service from the boys, where my line would drop at completely random times. It would be off for around 2 minutes and come up again - where it would drop again after 3 minutes - 40 minutes.

The call center always seems to be busy (and keeps me on-line for more than a hour before I get to an operator). Do any of you here on this forum have advice of what I should do? I have to note that I have tried 2 different routers (1 being brand new still). This was a issue in the far past (back to May 2014) but it hasn't occurred until the 29th of January again after being resolved.

What should I do? Clearly yelling at hellkom is less productive than yelling at a brick wall...

This just reminded me to look up a fault which I helped a friend of mine log a few days ago. Also for slow sync speed and intermittent connectivity. Looks like they closed the fault without actually doing anything.

 

[Rocket-Boy]

Been having that issue many times lately.
I reported a faulty landline rather than the DSL connection being down(both were down) and the job has been closed twice now without anyone having been on site or anything having been fixed.

 

[ghostR]

All telkom departments are currently under severe pressure, Some techs have been closing faults without actually doing anything.

The reason being is due to a new system coming into the scene which is also causing issues on dsl lines.

Once the new system has been tweaked everything will be back to normal.