Dear Iburst - Today is the 9th

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Former member 61586

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Didnt Iburst promise to have an answer for us concerning the "throttled" issue for subcribers who signed up with Iburst when "throttled" was free?? :erm:
 
Eish...I don't know if I want to hold my breath for this one, it might just be a disappointment. I should rather focus my enery onto the R80mil powerball tonight ;)
 
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Can we please get a reply on this.

There was "SUPPOSED" to have been a meeting on the 8th with "FEEDBACK" promised on the 9th ...
It is now the 10th....


As one of the affected people I certainly want to see if Jannie is going to break his promise or not..
 
Don't hold your breath......
if have been waiting 8 months for feedback on my incorrect billing issue.
 
They are a bunch of useless c... I phoned yesterday, the techie had no I idea what I was talking about and insisted that there is nothing wrong with my account. A..Holes.
 
Without doubt the most useless buch of cretins I have ever had the mispleasure to deal with. Here follows a transcription of my dealings re my incorrect billing.... (by the way - I have still received absolutely no contact from them whatsoever...)

Subject: RE: RE: Dear valued customer - Account query

To the person who realized there is already a request logged on our account:

We had initially made a call to the helpdesk/accounts to query the amount that came off our debit order but the operator had no clue and insisted we had done things which we had certainly not ordered (see history below). The operator suggested that we send a query to the helpdesk which was done:

We trust that you see that the original request was logged on the 07/01/2010. An automated response was generated that stated “Good day dear valued customer -
We have received your account enquiry and would like to thank you for your email. We will respond to your query within 48 hours.” A normal sane person would expect your process to assign the query to the relevant department and then let them handle the matter…?

When no response was received within the stipulated time (considerably more actually), another mail was sent on the 12/01/2010. Again an automated response was received stating that we would be contacted within 48 hours. When no response was received we called the helpdesk and spoke with a gentleman named “Sugen” who assured us that he would escalate our query to a supervisor who would then contact us directly.

Thus far we have received no further response save for the pitiful mail below from helpdesk which is 144 hours later than the 48 hour promise, and still brings absolutely no clarity to the issue at hand.

We DEMAND that someone of suitable authority contact us within 24 hours to resolve this “OVERCHARGE” debacle and refund our account immediately including interest.
We also reserve the right to summarily cancel this contract because of the complete lack of fulfillment from iBurst Group’s side of the expected service (overcharge for service, no response from customer service helpdesk, failure to inform us of the new structure in the packages effective from 01 December 2009, etc.)

This is without doubt the WORST case of “CUSTOMER SERVICE” we have ever had the displeasure to experience (and we have had a few).

In expectation we wait….
M & P Pearton

________________________________________
From: [email protected] [mailto:[email protected]]
Sent: None
To: [email protected]
Subject: Re: RE: Dear valued customer - Account query

Dear Mrs Pearton

We have realized that there is a request already logged on your account regarding the below query. Reference number is 001-00-082079. Please be advised that for a speedy reply on your accounts queries, please send your emails to [email protected].

Regards,
Helpdesk

---- Original Message ----
From: Philip Pearton [[email protected]]
To: [email protected]
Sent: 12 January 2010 17:31:34
Subject: RE: Dear valued customer - Account query

To whom it may concern (hopefully someone with some sort of authority who will actually get off their backsides and reply to us)

Please see our e-mail dated 07 January below. Your automated response said that we would be contacted within 48 hours – We are still waiting….
We expect this matter to be dealt with immediately and a full refund for the unauthorized deductions to be made into our account within the week.

Regards,
M & P. Pearton
Tel: 073 1676676

From: Philip Pearton [mailto:p[email protected]]
Sent: 07 January 2010 11:34
To: '[email protected]'
Subject: Account Query: Customer number: W0154628
Importance: High

Account Query:

Customer number: W0154628 –
Acc Name: [email protected]

Please could you forward me the details of the billing for the past month of December.
I received an account for R1,314 which was substantially higher than the monthly subscription of R220. The only addition I made was to purchase a top-up of 100meg @ R69.
I spoke with Shevaan at customer service and he mentioned that I had changed to a pay per use etc but that option was clearly crossed out in my contract application for the iburst giga option in November.

Please sort this out as a matter of urgency and ensure that a full refund for all the incorrect billing is made asap. Please contact me on 073 1676676.

Regards,
P. Pearton (M. Pearton)


________________________________________
From: [email protected] [mailto:[email protected]]
Sent: 07 January 2010 11:30
To: Philip Pearton
Subject: Dear valued customer

Good day dear valued customer

We have received your account enquiry and would like to thank you for your email. We will respond to your query within 48 hours.

Kind regards

The iBurst Helpdesk Team
Tel: 087 720 2020
Website: www.iburst.co.za

Please note that this is an automated response, you do not need to reply to this message
 
Philip Pearton said:
...
Regards,
M & P. Pearton
Tel: 073 1676676
...
Click to expand...

Dear Philip Pearton, when you now start to receive spam calls and sms's trying to sell you another cell contract, life insurance, funeral policy or help a kid in Haiti raise money phoneathon, don't be surprised!
 
DenSweep said:
Dear Philip Pearton, when you now start to receive spam calls and sms's trying to sell you another cell contract, life insurance, funeral policy or help a kid in Haiti raise money phoneathon, don't be surprised!
Click to expand...

Bwaahaha, that's what you get for airing your dirty washing on teh intarpipes :)
 
Well I email her last night about me wanting to go back to the 1gb + throttle package and I didn't receive a email today maybe tomorrow but I want a response plz.
 
I would like to apologize i would not be able to send feedback today i will send it first thing tomorrow morning.

I will send an email to everyone that has contacted me.

Management did give me feedback i'm just experiencing problems trying to send it at this moment.

I would like to apologize again and thank you for your patience and understanding.
 
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