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Honorary Master
- Joined
- Apr 20, 2005
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http://businesstech.co.za/news/mobile/47373/cell-c-takes-vodacom-mtn-to-the-competition-commission/
Fight against unfair practices that allows my cellular provider to send me marketing and all types of messages despite me requesting "No marketing the day I joined". I requested it again and again .. on places like Hello Peter where everybody apologized profusely, promising it will be rectified (in public and still visible). A month later ...
I actually fired my previous cellular provider because they would not respect my privacy. I ended up begrudging them my business and eventually moved to my "new" provider.
This might be a good place to start, Mr Knott-Craig, if you feel yourself up to addressing the above issue:
http://www.acts.co.za/consumer-protection-act-2008/
(Read Sect 11 of the CPA: Right to restrict unwanted direct marketing)
Then, to add the icing on the proverbial cake, I receive SMS messages from my provider at all times outside the regulated times, even at 02h30 in the morning!!! For some reason my provider believes they are absolved from the requirements of the CPA. Will you please fight for me Mr Knott-Craig, as this is also addressed under the CPA?
http://www.acts.co.za/consumer-protection-act-2008/
(Sect 11.6)
To make it easier , I even found it in Government Gazette No. 34180, dated 1 April 2011. It specifies the times for you on pg 83:
Now, if I receive a SMS at 22h30 on a Friday evening and the cellular provider's call center is not interested in my complaint, how would that measure against paragraph 3? Especially considering the next message arrives at 02h30 the next morning!
How can you assist the public, you may ask, Knott-Craig, in an attempt at living up to your promise of fighting unfair practices? Easy!
Fire the useless support team, then fire the rouge marketing team, then get a new legal team. Yes, at Cell-C, my current provider. None of them seem to understand what the CPA says, or simply do not care!
If Cell-C cannot address something as basic as privacy, whilst claiming to honor the CPA, what right does the company's Commander in Chief have to to (ab)use the words "fight against the unfair practices and poor policies in the country’s telecoms space."? If this was advertising, a valid complaint at the ASA would have been possible.
Pardon me, but I find the hypocrisy in the telecoms space nauseating!
PS: Dear Mr Knott, my previous cellular provider was Vodacom. I ended up hand delivering a cease and desist notice to the party that took over your previous seat. My issues had started when you were still commander in chief there, with the ex marketing director hiding behind the corporate bastions set up to protect him from his bad decisions and executed by a rouge marketing department. Even Vodacom's call center at the time could not resolve the marketing department issue. One operator actually started crying about it. My decision regarding delivering the notice was after ICASA did what they do best - absolutely zip!
Hint: A little respect for the consumer's privacy will buy a lot of goodwill, also a lot of credibility in campaigns like the current one.
The bright side to this, Mr Knott-Craig, is that South Africans really need a champion because nobody is really looking out for them.
Oh please, yes do also fight for me ... pleaaaaseeee!! For my privacy!!
Fight against unfair practices that allows my cellular provider to send me marketing and all types of messages despite me requesting "No marketing the day I joined". I requested it again and again .. on places like Hello Peter where everybody apologized profusely, promising it will be rectified (in public and still visible). A month later ...
I actually fired my previous cellular provider because they would not respect my privacy. I ended up begrudging them my business and eventually moved to my "new" provider.
This might be a good place to start, Mr Knott-Craig, if you feel yourself up to addressing the above issue:
http://www.acts.co.za/consumer-protection-act-2008/
(Read Sect 11 of the CPA: Right to restrict unwanted direct marketing)
Then, to add the icing on the proverbial cake, I receive SMS messages from my provider at all times outside the regulated times, even at 02h30 in the morning!!! For some reason my provider believes they are absolved from the requirements of the CPA. Will you please fight for me Mr Knott-Craig, as this is also addressed under the CPA?
http://www.acts.co.za/consumer-protection-act-2008/
(Sect 11.6)
To make it easier , I even found it in Government Gazette No. 34180, dated 1 April 2011. It specifies the times for you on pg 83:
Now, if I receive a SMS at 22h30 on a Friday evening and the cellular provider's call center is not interested in my complaint, how would that measure against paragraph 3? Especially considering the next message arrives at 02h30 the next morning!
How can you assist the public, you may ask, Knott-Craig, in an attempt at living up to your promise of fighting unfair practices? Easy!
Fire the useless support team, then fire the rouge marketing team, then get a new legal team. Yes, at Cell-C, my current provider. None of them seem to understand what the CPA says, or simply do not care!
If Cell-C cannot address something as basic as privacy, whilst claiming to honor the CPA, what right does the company's Commander in Chief have to to (ab)use the words "fight against the unfair practices and poor policies in the country’s telecoms space."? If this was advertising, a valid complaint at the ASA would have been possible.
Pardon me, but I find the hypocrisy in the telecoms space nauseating!
PS: Dear Mr Knott, my previous cellular provider was Vodacom. I ended up hand delivering a cease and desist notice to the party that took over your previous seat. My issues had started when you were still commander in chief there, with the ex marketing director hiding behind the corporate bastions set up to protect him from his bad decisions and executed by a rouge marketing department. Even Vodacom's call center at the time could not resolve the marketing department issue. One operator actually started crying about it. My decision regarding delivering the notice was after ICASA did what they do best - absolutely zip!
Hint: A little respect for the consumer's privacy will buy a lot of goodwill, also a lot of credibility in campaigns like the current one.
The bright side to this, Mr Knott-Craig, is that South Africans really need a champion because nobody is really looking out for them.
