Oh my word I need some advice,
I have a 200GB 365 day data contract on cellc. I have additional SIMS linked to the main SIM and that costs R5 per month per SIM, so that's the only reason I load airtime on the card. Without my knowledge or consent a provider called BaseBone with a service called BBC700 deducts R7 per shot, multiple times repetitively until my balance is 0, anytime I load funds and then my SIMS disconnect because of my R0 balance. (information gained from call centre eventually)
1. I have definitely and never consented to this service, for a fact.
2. I have never received any communication or opt-in or opt-out or confirmation or any message whatsoever from this service, so it is literally impossible to cancel.
3. Dailing *133# reveals no subscriptions
4. Blocking subscriptions with *133# does nothing.
3. I contacted cellc call centre about this more than 30 times including calls, emails, escelation to 2 supervisors. I have probably spent more than 10 hours on this up to date over a course of 3 months. They promise to assist me then promptly disappear or reply with a utterly useless and unrelated answer. Special reference to Themba Duiker [email protected] who proved most useless in assisting me to find a solution and now ignores my flat, he is a supervisor. He aledges to have refunded me but as all funds in my SIM gets eaten immediately it has never been anything else than R0.
4. Esceleted to Waspa, they are also most useless, I have open calls and all the confirmation messages in the world, but my calls get closed without explanation, they are unable or unwilling to comment on prove of subscription and provided nothing. They make promises to follow up and then disappear, they assure me I have been "unsubscribed" (as if I subscribed in the first place) and I am never. What more can I say. Also special reference to Justin Gibson at [email protected] who invites me per email to engage him on the subject and if I do also disappears from the face of the earth.
This is clearly a matter blatant Fraud and theft, and neither the Cellc or Waspa seems to be interested in what is happening under their noses by some fat cat smiling away. I would really appreciated if someone has the contact details of a person at either institutions who gives a damn, or is able to assist me to get the provider BaseBone charged and removed from the networks.
Thx
Louis Mathews
I have a 200GB 365 day data contract on cellc. I have additional SIMS linked to the main SIM and that costs R5 per month per SIM, so that's the only reason I load airtime on the card. Without my knowledge or consent a provider called BaseBone with a service called BBC700 deducts R7 per shot, multiple times repetitively until my balance is 0, anytime I load funds and then my SIMS disconnect because of my R0 balance. (information gained from call centre eventually)
1. I have definitely and never consented to this service, for a fact.
2. I have never received any communication or opt-in or opt-out or confirmation or any message whatsoever from this service, so it is literally impossible to cancel.
3. Dailing *133# reveals no subscriptions
4. Blocking subscriptions with *133# does nothing.
3. I contacted cellc call centre about this more than 30 times including calls, emails, escelation to 2 supervisors. I have probably spent more than 10 hours on this up to date over a course of 3 months. They promise to assist me then promptly disappear or reply with a utterly useless and unrelated answer. Special reference to Themba Duiker [email protected] who proved most useless in assisting me to find a solution and now ignores my flat, he is a supervisor. He aledges to have refunded me but as all funds in my SIM gets eaten immediately it has never been anything else than R0.
4. Esceleted to Waspa, they are also most useless, I have open calls and all the confirmation messages in the world, but my calls get closed without explanation, they are unable or unwilling to comment on prove of subscription and provided nothing. They make promises to follow up and then disappear, they assure me I have been "unsubscribed" (as if I subscribed in the first place) and I am never. What more can I say. Also special reference to Justin Gibson at [email protected] who invites me per email to engage him on the subject and if I do also disappears from the face of the earth.
This is clearly a matter blatant Fraud and theft, and neither the Cellc or Waspa seems to be interested in what is happening under their noses by some fat cat smiling away. I would really appreciated if someone has the contact details of a person at either institutions who gives a damn, or is able to assist me to get the provider BaseBone charged and removed from the networks.
Thx
Louis Mathews
