Degrading Telkom LTE Uncapped speeds

My service has gone to the dogs. I can barely stream twitch on low :/ I want to cancel or sell my product to someone. Has anyone successfully cancelled their uncapped LTE service? How do they calculate the penalty fee?

I have a friend that might 'take over' the contract for me. Is it possible to transfer the service to someone else?
 
Every night between 6 and 9 pm my connection (LTE Uncapped) goes to the dogs.

This is my connection right now, took a few minutes to get to this image.

6130118709.png



I've only used 94GB this month so no way I'm being throttled. Getting fibre on Thursday and will just have to pay for two accounts as this is unusable. How does one get out of this contract, this is crazy.
 
chop said:
Every night between 6 and 9 pm my connection (LTE Uncapped) goes to the dogs.

This is my connection right now, took a few minutes to get to this image.

6130118709.png



I've only used 94GB this month so no way I'm being throttled. Getting fibre on Thursday and will just have to pay for two accounts as this is unusable. How does one get out of this contract, this is crazy.
Click to expand...

Start going through the motions of logging it, open a ticket, keep adding to it and give them a week to fix it. If they don't manage within the week, ask for a cancellation without penalties as they are not providing the service as advertised.
 
Johnatan56 said:
Start going through the motions of logging it, open a ticket, keep adding to it and give them a week to fix it. If they don't manage within the week, ask for a cancellation without penalties as they are not providing the service as advertised.
Click to expand...

Has anyone managed to qualify for cancellation without penalties? They just keep closing my tickets claiming the problem is solved.
 
In Pretoria, the past week or so speeds has gone to hell. 2 of my friends in Pretoria has the exact same issue, strange that there are not more people complaining....think everyone is just gatvol gesukkel with telkom. Ride out this piece of S... contract and go fibre.
 
Lament said:
In Pretoria, the past week or so speeds has gone to hell. 2 of my friends in Pretoria has the exact same issue, strange that there are not more people complaining....think everyone is just gatvol gesukkel with telkom. Ride out this piece of S... contract and go fibre.
Click to expand...

My LTE (Centurion East) has become more and more unreliable these past few months. Signal seems to fluctuate a lot between two and four bars which never happened in the past. Speeds go from great to terrible in seconds. Antennae orientation has been experimented with and router has been swopped out to see if it helps. Only conclusion I can draw is our towers are over-contended. Tickets are opened by me and closed by Telkom claiming the problem is solved. I have six months left on my contract but at this rate I'll be terminating early.
 
Like clockwork every night from 6pm my speeds die
wtf telkom??

works fine during the day no problems
6pm comes it's 1mb/s
it's so frustrating
it's supposed to be unshaped
why is this happening?????
 
same last 4 nights, fubar, windows update even failed tonight, local seems ok though.
 
Same issues here...

Local seems fine but international is dead in the water

Local:

6212875943.png


Int'l:

170412194342-8251.png
 
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Mine is awful. Can barely load facebook, downloading 200mb from a big code repo overseas 20k/s. Yet speedtest, 60Mb/s no problem. Yesterday was bad, today is even worse. :(
 
Nvidia driver update running at 80KB/s :sick:

Pa6ndvN.jpg


We love you telkom
Thats why I give you a grand a month
 
10:17:21 PMKoketso: Have you taken out the simcard and putting it back in after the reset

10:18:53 PM You: I have tested through my phone which is also telkom LTE and it has the exact same problem

10:19:05 PMKoketso: Yes we have bin having the same problem for the past 3 days of network issue and we have not received any communication regarding the service restoration. We apologize for any inconvenience caused.

10:19:25 PM You: Then why tell me to take my simcard out?

10:19:32 PM You: Why is there no notice of network issues online

10:19:48 PMKoketso: Well to some it did work but slow

Koketso: The LTE network is slow that is why i am saying we did not receive communication regarding the service restoration from our technical department
Click to expand...

Got to love that support.
 
Sneeky said:
Nvidia driver update running at 80KB/s :sick:

Pa6ndvN.jpg


We love you telkom
Thats why I give you a grand a month
Click to expand...

FYI

Nvidia and Amd drivers have downloaded slow for years(as long as I can remember) from the main site..
Try it from a differeent site and you will see a big difference.
 
KingLv said:
FYI

Nvidia and Amd drivers have downloaded slow for years(as long as I can remember) from the main site..
Try it from a differeent site and you will see a big difference.
Click to expand...

Just use internet download manager.. Max speeds
 
RedhotNeo said:
Just use internet download manager.. Max speeds
Click to expand...

KingLv said:
FYI

Nvidia and Amd drivers have downloaded slow for years(as long as I can remember) from the main site..
Try it from a differeent site and you will see a big difference.
Click to expand...

Thanks guys, but for me while they have never been top speeds they certainly have not been that slow, ever.
It just highlights the congestion somewhere at specific times.
Pretty much everything else was putrid as well, besides local.

I have IDM and use it regularly.
 
Telkom LTE uncapped

418 said:
I've been using Telkom Uncapped LTE for about a month now and I've been pretty impressed with the speeds that I have been getting.

However for the past 3 nights (1 - 3 February) the speeds have been dropping from an average of 30mbps during the day, to 2mbps between 7pm to 10pm.

Plenty of users have complained about this exact issue and nobody has said a word.

Could either of the Telkom reps please chime in here and let us know what is going on.



If you are experiencing the same problem, please comment so that we can draw more attention to it.
Click to expand...
Since 20th April 2017 until to day 02/05/2017 18 mb/s in the day and between 6:00 to 12:00 PM 2mb/s .
I used to get 50mb/s . sometimes my upload is the same as my download like 8mb/s.
That's why we pay so much, for crap service. Telkom's 72 hour we only attend to your query is definitely not a industry norm. its like we going back into the dark ages.Every time you phone there call centre they think we are idiots and have not tried every thing that is written on there list.No more skilled technicians just parrots on the line.:mad:
 
I almost took a hammer and destroyed my router last night. I cannot game on this horrible network. I pay 1k a month for the LTE and I get less than 2Mbps download while my upload is standing at 10+Mbps.

I have logged a complaint with Telkom months ago but nothing happens, I keep getting SMS's that tell me they have not done anything yet.
 
KoerantZA said:
I almost took a hammer and destroyed my router last night. I cannot game on this horrible network. I pay 1k a month for the LTE and I get less than 2Mbps download while my upload is standing at 10+Mbps.

I have logged a complaint with Telkom months ago but nothing happens, I keep getting SMS's that tell me they have not done anything yet.
Click to expand...

Has your line always been this bad?
 
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