deleting or deactivating empty N voice mail

[spiff]

ok so how do I do the above?

I got complaints from friends and family specially now during the holidays that they can't get hold of me - despite having my phone ON and with me 24/7

they say it does not even ring - goes straight to voice mail - there is no notification that there was even a call to my number so I don't even know I had a call or need to check my voice mail - which I don't want anyway.

so I went to mtn paddocks to get this voice mail thing removed / deleted / deactivated and got advised that I should upgrade my sim card to a 64bit - which I did and it's all working now but the damn voice mail is still active? despite me requesting empty N paddocks to disable it.


is the ussd codes I can run to achieve this? or any other methods.

thanks

 

[cavedog]

If it is on prepaid you need to call 141 and select option 9 I think it is. There you have 4 options. MTN Voicemail LITE, MTN Voice Mail xpress, MTN Voice mail and to deactivate voicemail

 

[spiff]

If it is on prepaid you need to call 141 and select option 9 I think it is. There you have 4 options. MTN Voicemail LITE, MTN Voice Mail xpress, MTN Voice mail and to deactivate voicemail

pre paid, I'll try that - thanks

 

[Saajid]

What do you do for contract?

 

[spiff]

no contract - cancelled a year ago

 

[Saajid]

no contract - cancelled a year ago

I'm asking on my own behalf, and others who are on an MTN contract. How do you deactivate voicemail if you are on contract?

 

[Venomous]

call mtn, ask them to reset your sim on their network(call from another mtn sim), then your phone will ring again. I had similar, and that is what they claim they did.

 

[cpu.]

I have connection problems too. Sometimes they get voicemail other times subscriber unavailable.

 

[cavedog]

I'm asking on my own behalf, and others who are on an MTN contract. How do you deactivate voicemail if you are on contract?

As far as I know you can't manually deactivate voicemail for contracts but maybe a 808 consultant would be able to remove MTN Voice mail service on a contract for you.

 

[Dr_Data]

Hi

You need to call in and ask them to cancel the DCF (Default Call Forward) to voicemail. Unfortunately this cannot be cancelled from the user side.