Dell Next Business Day

tsume

tsume

The Pervy Sage
Joined
Apr 19, 2010
Messages
21,130
Reaction score
373
Location
In the vasts of the internet
My Dell laptop has been getting slower and slower (to the point I feel like assaulting it). Applications are not responding, then after awhile they start responding. At times when typing out something nothing appears, then a few seconds later the words appear. I've reinstalled Windows 3 times and the issue does not go away. My other Dell laptop which is way older than my current laptop performs tasks much quicker and doesn't randomly freeze. Basically this laptop seems to be attached to another object by an inclined plane, wrapped helically around an axis. My guess that it's the hard drive slowly failing.

Anywoo, to the main question, does anyone know what the Dell Next Business Day service is for? I can't find clear information on what is provided.
 
Call them. Describe what you did above and they will send a technician around. If it is the HDD they will swap it out for you.

I only buy Dell now because of their NBD warranty. Used it a few times over the years with no problems.
 
Dell next business day service is without a doubt the best in the industry!
 
Does it cover the cost of the hard drive replacement? Online it shows that my parts warranty is gone, but I still have the next day business day
 
Last edited:
Download dis trial: http://www.hdtune.com/

Den looky for red blocks when doing a full (not quick) error scan. It can take a few hours and post a screenshot as well of the SMART info under health.

You can then see if it is the hdd, for Dell to replace.
 
tsume said:
Does it cover the cost of the hard drive replacement? Online it shows that my parts warranty is gone, but I still have the next day business day
Click to expand...
Call them and ask. I found their support excellent.
 
NBD pretty much covers everything except the battery. So if you are still covered by NBD warranty, give them a call.

Just make sure you do it while you have some free time, they are going to probably ask you to run a few tests before booking the support call.

I have always found Dell support (especially when dealing with NBD cases) to be amazing.
 
That says it has reallocated 626 bad sectors.

If parts are not covered by dell any more you might as well buy 2.5" HDD or SSD from a distributor and replace it yourself. Think it will work out cheaper.
 
I sent an message to the Dell technical team through the South African portal but I was told that it went to the Rest of Africa mailing team...going to try again. But does anyone have the link for the South African issues reporting, just so I can make sure I got the right one this time
 
For the love of god, why do manufacturers use Toshiba its such a bad brand...
 
Dell are really good with their aftermarket service.
I bought a laptop for my niece who is studying and in res.
She has no car/transport of her own.

The Dell lappy started spinning up something awful and it seemed clear the mobo or mobo fan was finished.
She phoned them up, a few minutes on the phone doing a diagnosis, then they sent a techy to the res the next day and they replaced the mobo there and then for her. (its a nationwide service as this laptop was purchased in a completely different city)
Top class.
 
did you run the on board diagnostics?

Ive found the on board diagnostics to be quite reliable in detecting HDD failure.
try run it and see if you get error code 2000-0141/0142,

straightforward issue then, call them, quote the D-P/N number on the drive,
give them your address backup your other data ( as they take your HDD away), and sit and reload everything on your pc.

of course this is all dependent if your guarantee is still valid,
 
Have a Dell XPS 1702, about 18 months old now. Went to a do a presentation and plugged a 2.5mm cable into the speaker socket to play through the meeting room's sound system. Sound crackled and broke up a lot, and the plug seemed not to seat well.

So called Dell and they sent a guy to the shop. He plugged his headphones in, played some audio and stated that it had been abused, packed up and left.

Up to that time I had never used the speaker socket since I play audio via a DAC attached to the USB port.

You would think that if you pay nearly £700 for a laptop, that it would be fairly robust. So I inserted a miniature brush with some contact cleaning spray on it and twirled it around. That seemed to fix it
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X