Dell Onsite Techies

[gboy]

hi

I may be needing a Dell Techie to come out to my business.

Are they dell certified and work for Dell, or is it a local computer shop that comes out.

Do they Know there stuff.

any experience with them ?

 

[sn3rd]

I don't think they're "certified" per se. It'll likely be one of the Dell partner techies

 

[gboy]

any one else

 

[3G4me]

Yes, they normally outsource. But their service is brilliant. As long as they don't find liquid on the board, they will replace most parts at your premises. I have found their "next day service" the best of the 3 with which I have dealt with. Hp, acer and dell. What they cannot fix they replace.

 

[gboy]

thanks

i just have a wavy screen, when using the embeded 3G. so they said they will come out.... glad to hear they are good. was getting worried there for a sec.

 

[sn3rd]

All the Dell stories I've heard about support have been positive. The major mission is getting the product to begin with

/me strokes Dell Studio 1537
*purrrrrrrrrrrrrrrrrrrrrr*

 

[gboy]

ya, i agree, but the value for money is very good at least in my case.

thanks

 

[Juggy]

I have had nothing but great service from them and have been dealing with them for around 10 years now. It's a no nonsense guarantee and if you have a laptop you should take Complete Care which covers theft, accidental etc.