DFA customers report major network problems

Jan

Jan

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DFA network collapse

Dark Fibre Africa (DFA) experienced serious network problems, which caused SLA breaches and forced it to put new installations on hold.

MyBroadband received numerous complaints from DFA customers, most from Gauteng, about network downtime and instability.
 
Be a bit more specific to which parts in the South of Gauteng they are talking about...
 
The_Librarian said:
cable and/or equipment theft/vandalization or just plain loadshedding by our favourite SoE?
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Neither in all my cases. Was fibre breaks caused by outside sources, and then cronic no availability of teams to fix. They issue as I see it is mostly that they outsourced all their fibre testing and splicing work to the lowest price bidder. For example I had a DFA fiber break and the technician only started testing the fault 36 hours after it was reported and the whole episode took about 47 hours to resolve. And Gauteng South is essential Fourways to Heidelberg.
 
Ek sou mense gebliksem het. Luckily their offices are close to mine.....
 
Ahh the macro for delays...


Dear Customer Due to the high volume of incidents received vs the capacity resource, please note that there will be a delayed ETA on some incidents received. We sincerely apologize for the inconvenience this has caused your business and customers. Sincerely DFA management Team
 
Now if only Frogfoot would admit to the same.
Daily problems with brief dips and packetloss at random - ongoing since inception 2 years ago with brief periods of relief in the Gardenroute / PE area.
 
Recently I've been having issues with Vumatel as well. Disconnects an hour or so into loadshedding, reduced speed during loadshedding, etc.

Afrihost said Vumatel is working on it. No ETA. It pretty sporadic, so it probably doesn't seem urgent. So I'm not expecting an ETA, but rather a closed ticket.
 
Bliksis said:
Recently I've been having issues with Vumatel as well. Disconnects an hour or so into loadshedding, reduced speed during loadshedding, etc.

Afrihost said Vumatel is working on it. No ETA. It pretty sporadic, so it probably doesn't seem urgent. So I'm not expecting an ETA, but rather a closed ticket.
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Vumatel and DFA are in the same stable/group.
 
midasza said:
Neither in all my cases. Was fibre breaks caused by outside sources, and then cronic no availability of teams to fix. They issue as I see it is mostly that they outsourced all their fibre testing and splicing work to the lowest price bidder. For example I had a DFA fiber break and the technician only started testing the fault 36 hours after it was reported and the whole episode took about 47 hours to resolve. And Gauteng South is essential Fourways to Heidelberg.
Click to expand...
Down here in the northern suburbs of Cape town, that same response took only 2 hours before they started testing and 6 hours to resolve. I think its poor contractor management as you are suggesting.
 
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