DG834GT speed issue ... help!

lantoris

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I recently upgraded my line from 384 to 4M. On 384 i use to download at an average of 40k. Now with the upgrade i'm only getting max of 55k.

Would it be a problem with the modem or is this a telkom problem. The modem reports:

DownStream Connection Speed 1696 kbps
UpStream Connection Speed 384 kbps

Anybody have any ideas?

Thanx
 
ouch

have you unplugged the router/power cycled it?

your sync rate is not so healthy....1696kbps tells me you either have a broken/water/joint/filter - problem....or you are just 2 far away from the exchange...in that case i would phone 375375 and ask for a fixed 1024/384 profile...

- pulling at only 55KB/sec - do the telkom speed test @ www.telkomsa.net and report back the average.

NOT a netgear issue , as they have brilliant equipment!
 
he must be to far from exchange , drop to 1024 so it will be stable but dont worry the best speed you would get is 128KB/s but if u trying to use the news server then thats why its slow bcz its being overused because its month end , im on 2mb line and getting 60KB/s on the saix news server o yeah i also got that modem and its not the modem coz on a good day i max out my connection
 
Just found the problem. Seems to have been the cable. Replaced it and now getting the following:

DownStream Connection Speed 4096 kbps
UpStream Connection Speed 384 kbps

Did a speed test, but only got 84k once and the rest was round about the 50k mark. But I guess that could just be because of end of month traffic. Will do another test tomorrow.

Thanx
 
Just found the problem. Seems to have been the cable. Replaced it and now getting the following:

DownStream Connection Speed 4096 kbps
UpStream Connection Speed 384 kbps

Did a speed test, but only got 84k once and the rest was round about the 50k mark. But I guess that could just be because of end of month traffic. Will do another test tomorrow.

Thanx

never blame a netgear router lol
 
I've tried various local and international sites ... even rapidshare and just cannot get over 55k downloads. Downloading ubuntu 8.04 from ftp.is.co.za and only getting 52k. Somewhere something is definitely wrong.
 
Here you go:

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 384 kbps
Line Attenuation 53.0 db 31.5 db
Noise Margin 12.9 db 12.0 db
 
^^ those specs are correct - confirming also you are 3km+ from exchange.

have you tried the telkomsa speed test?
 
Here you go:

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 384 kbps
Line Attenuation 53.0 db 31.5 db
Noise Margin 12.9 db 12.0 db
Unfortunately those are not good stats...

Attenuation - rough guide:
Measure of how much the signal has degraded between the DSLAM and the modem. This is largely a function of the distance from the exchange. The lower the dB the better for this measurement.

20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues

According to the fremnet distance calculator you're about 3,8km away from your telephone exchange. That's far.
The max you should get on that line is still a theoretical 4153kbps. (by the way, if we ever get 8Mbps etc in future... with that distance from the exchange you'll still hover at 4Mbps)

SNR - rough guide:
The better the margin (the difference between the signal and the noise) the easier it is for your modem to pick out the DSL signal from the background noise.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with little or no synch problems
20dB-28dB is excellent
29dB or above is outstanding

Factors that influence line attenuation:

* The quality of the cable (outside the house)
* The true length of the cable which can differ substantially from what we have been told
* The age of the cable
* The dryness of the cable
* Is any part of the cable Aluminium
* the number of internal wired extensions you have in the house
* the number of items connected to those sockets
* the number of microfilters you have
* the quality of your internal cabling
* are you using a telephone extension lead.

Another problem can be electrical noise from items like the following:

* dimmer switches
* Christmas tree lights
* faulty street lights near the premises or the distribution point to the premises
* fridges
* whirlpool baths
* railway lines close by
* fish tank pumps
* touch sensitive switches
* power supply units for TV's, laptops, PCs
* security lights going on and off

The list just goes on and on and depending on the amount of electrical noise these generate this will in turn affect your sync speed.

If you're constantly getting 55kB/s downloads then that means you're basically getting (roughly) a 512Kbps connection, even if you are synching at 4096. Maybe request Telkom to put you on a 2048Kbps profile to force a 2048Kbps sync and then see if your download speeds increase. Your connection should then be more stable (because of the bad 53db, you may find that your router tends to sync at different speeds all the time).

The bottom line is there are a number of factors that can influence this but you're quite far from the exchange and your downstream line attenuation is really bad so I don't expect miracles, but you should get more than 55kB/s download speeds.
 
i've got the EXACT same line specs as lantoris ...and 4096 is stable. (405kB/sec)

he hasn't said if its an IS/SAIX/VERIZON acc...

so i'd wait for a telkom speed test (saix acc) or IS speed test (is acc)
 
Wow, that sounds pretty bad. Guess i'll have to give telkom a call. By the way what does the exchange look like? There is a big telkom box up the street, about 500m from my unit. I used to think that was the exchange.
 
thats the SDC .....

you can't improve attenuation by much....other than moving house!

let them check the V-SIDE of the setup.(ask them that)
 
I have a saix and is account. Just tried to do the telkom speed test, but it says service not available.
 
Oops, that was with the is account. Just did the test with my webafrica saix local and got the following:

5120000 bytes received in 01:40 (49.89 KB/s)

Looks like my account is limited somehow. Must be on telkom side where something is wrong.
 
sounds to me like you should phone 375375 and tell them that you are not getting the max performance on the speed test even...

i'm synced at 3072/512 and i got : 312kB/sec 9.76MB in 32 sec
 
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