Dial Direct Claim

[supersunbird]

Eish that is *** luck.

Then again I wouldn’t trust any company called Moot.

Moot is the geographical area, also called Die Moot.

 

[SauRoNZA]

Moot is the geographical area, also called Die Moot.

Ah ha ha.

That makes a bit more sense then.

 

[SauRoNZA]

I disagree. Before DD we had to deal with Santam and a broker. The assessor used a formula where they calculated if we were under or over insured by counting the clothes hangers. We got royally screwed by them. Compared to them DD was a dream experience.

Getting quotes and calculating the value of the stolen stuff is standard procedure.

The cash back bonus was never yours to begin with. It's just there to entice people not to use insurance for what it's there for. They even make it an optional extra you can choose to pay for, as if it adds value :crylaugh:

Sounds like a ****ty assessor more than anyone else at fault.

Just work out your own value and over insure. The cost on home contents is negligible.

Having had to claim through Outsurance before I will never go direct again.

 

[supersunbird]

Ah ha ha.

That makes a bit more sense then.

The Moat is a direct translation of the name.

 

[SauRoNZA]

The Moat is a direct translation of the name.

Yeah I figured it originated from moat.

 

[Ozz_7]

I've lost R 22 000 :-(

The claim to replace the goods is R 33 000. Dial Direct is only paying out R 11 000 because I'm almost 100% under insured. I can only replace my TV whilst still paying off the stolen one.

Either way, thanks for the advice guys! Hopefully this experience of mine prevents another oke from suffering such massive losses!

Cheers.

 

[supersunbird]

I've lost R 22 000 :-(

The claim to replace the goods is R 33 000. Dial Direct is only paying out R 11 000 because I'm almost 100% under insured. I can only replace my TV whilst still paying off the stolen one.

Either way, thanks for the advice guys! Hopefully this experience of mine prevents another oke from suffering such massive losses!

Cheers.

That's sucks.

So what are the main lessons the rest of us can get from this?

- Make sure your household contents cover gets adjusted every few years?
- Test your external alarm sensors by activating alarm and then seeing if your movements activate them and that security company gets the notification?

 

[Barbarian Conan]

I've lost R 22 000 :-(

The claim to replace the goods is R 33 000. Dial Direct is only paying out R 11 000 because I'm almost 100% under insured. I can only replace my TV whilst still paying off the stolen one.

Either way, thanks for the advice guys! Hopefully this experience of mine prevents another oke from suffering such massive losses!

Cheers.

:wtf:

How much were you insured for if I may ask?

 

[SauRoNZA]

I wonder how much different this would have turned out if it wasn’t direct insurance.

On one hand the broker would have done a better job of the initial home contents cover and then also automatically adjusted the home contents value or at least recommended it over time.

And on the other in the exact same state of affairs would have come to the party a little bit more on condition of upping the cover going forward etc.

 

[reactor_sa]

I wonder how much different this would have turned out if it wasn’t direct insurance.

On one hand the broker would have done a better job of the initial home contents cover and then also automatically adjusted the home contents value or at least recommended it over time.

And on the other in the exact same state of affairs would have come to the party a little bit more on condition of upping the cover going forward etc.

Under insurance formula is the same irrespective of broker or direct. The responsibility for the correct insured amount is on the policyholder. I think people forget to insure for replacement value not current value.

 

[SauRoNZA]

Under insurance formula is the same irrespective of broker or direct. The responsibility for the correct insured amount is on the policyholder. I think people forget to insure for replacement value not current value.

Yeah but that’s what I’m getting at.

A good broker would ask sure you don’t forget that and only quote against replacement value etc.

Good broker also comes to you every other year to remind you that you need to check up on this stuff and change it accordingly.

Direct insurance is out to get your from the start and all too happy if you under insure so they don’t need to pay out as per his example.

Much like Outsurance told me I didn’t have jewellery cover on my policy and eventually went to listen to their recording after much back and forth and then paid out when they were in the wrong.

I just think a broker would have made a “prevention is better than cure” difference here.

 

[Ozz_7]

:wtf:

How much were you insured for if I may ask?

Dial Direct insured us for R 95 000 back in 2015. This for a 3-bedroom house + study + entertainment room. I remember, over the phone, the guy telling me that we shouldn't over-insure. Nobody ever showed up or guided us with inventory assessments. Come to think of it, I'm going to ask them for the initial recordings when we signed up.

This was indeed a lesson learned. Dial Direct never followed up with us regarding our policy. They know it's best not to reveal to their customers that they may be under-insured.

And I'm still waiting for my payout. It's been 2 weeks already!

 

[SauRoNZA]

Dial Direct insured us for R 95 000 back in 2015. This for a 3-bedroom house + study + entertainment room. I remember, over the phone, the guy telling me that we shouldn't over-insure. Nobody ever showed up or guided us with inventory assessments. Come to think of it, I'm going to ask them for the initial recordings when we signed up.

This was indeed a lesson learned. Dial Direct never followed up with us regarding our policy. They know it's best not to reveal to their customers that they may be under-insured.

And I'm still waiting for my payout. It's been 2 weeks already!

It’s crazy that they do this because I bet even 250k household contents value would make a marginal difference to premiums and wouldn’t hurt your pocket.

 

[Hemi300c]

Frankly it's the insured that must determine the replacement value of their contents. The insurer must only advise the conditions being replacement value or average will apply.
After all you bought the items you should know the replacement value.
If it was expected that the insurer must do a evaluation on every client it would push up costs and insurance would be too expensive.
People buy things everyday and it up to the insured to advise the insurer and keep the values correct.
Sorry but this is how it works. I detest direct insurer's but as long as they advised it must be replacement value they are correct.

 

[Lupus]

It’s crazy that they do this because I bet even 250k household contents value would make a marginal difference to premiums and wouldn’t hurt your pocket.

That sounds like Outsurance, my dad only has about R100k household insurance through them, but still touts them as being the best sigh... I think on R350k I pay roughly R244pm with a 10k all risk cover as well.

 

[SauRoNZA]

That sounds like Outsurance, my dad only has about R100k household insurance through them, but still touts them as being the best sigh... I think on R350k I pay roughly R244pm with a 10k all risk cover as well.

Yeah household is cheap.

I could have sworn 250k used to be the minimum or something. Maybe it was a bit less.

But it’s much easier to just over-insure than risk it otherwise.

 

[Lupus]

Yeah household is cheap.

I could have sworn 250k used to be the minimum or something. Maybe it was a bit less.

But it’s much easier to just over-insure than risk it otherwise.

Yup it's really not that bad, with two cars and my household I pay R1400 a month.

 

[Barbarian Conan]

Yeah but that’s what I’m getting at.

A good broker would ask sure you don’t forget that and only quote against replacement value etc.

Good broker also comes to you every other year to remind you that you need to check up on this stuff and change it accordingly.

Direct insurance is out to get your from the start and all too happy if you under insure so they don’t need to pay out as per his example.

Much like Outsurance told me I didn’t have jewellery cover on my policy and eventually went to listen to their recording after much back and forth and then paid out when they were in the wrong.

I just think a broker would have made a “prevention is better than cure” difference here.

The broken wouldn't have a recording to listen to after the fact.

When my landlord was with a broker and santam, no-one came out to do an assessment beforehand. I am with a broker now, and they just accepted what I told them with regards to cover. They may have some blurb about replacement value in a document, but then the direct guys probably do as well.
Then again, I'm pretty sure I'm over insured by quite a bit, but I like it rather safe than sorry.

Dial Direct insured us for R 95 000 back in 2015. This for a 3-bedroom house + study + entertainment room. I remember, over the phone, the guy telling me that we shouldn't over-insure. Nobody ever showed up or guided us with inventory assessments. Come to think of it, I'm going to ask them for the initial recordings when we signed up.

This was indeed a lesson learned. Dial Direct never followed up with us regarding our policy. They know it's best not to reveal to their customers that they may be under-insured.

And I'm still waiting for my payout. It's been 2 weeks already!

R95k is very low for 2 people, and yes, I think someone should have said something to you. I just don't accept that a broker would automatically have done a better job. Just the normal "add 10% every year" and forget about it.

People also typically forget that insurance covers EVERYTHING. That old washing machine you don't care about, the 10 year old couch that's worth nothing, but will be replaced at R20k.
10 T Shirts at the going rate of R350 per shirt or whatever.

Again, something that my broker didn't specifically stipulate.
My other friend went through a broker and requested an assessment. He was told that they don't do that.

 

[Trompie67]

^^^ Change brokers.

We are direct with Alexander Forbes. Valuer comes out every 3 years to do an inventory & update the valuation. In the time period between valuations all I do is send an email stating what new items we've purchased & what we may have sold/given away/thrown away etc.

It becomes second nature after a while - takes 5 minutes to do the email. That way the inventory remains up to date & there is never an issue regarding being under-insured. We have also specified values for certain items - example being an inherited dining room suite which is a family heirloom. Should it be stolen/destroyed we will not replace it for it's true value of R160k. Who in their right minds spends that on a dining room table, server & 8 chairs? So we agree a value with the insurer, in this instance R40k. As it is an agreed value it is noted on the policy document, so will not be an issue if we claim.

 

[xrapidx]

A lot of people make the mistake of thinking they only need to insure for the things they want to replace. You need to insure for everything in your house, it will be used should you claim.

If you specifically don't want to have an item insured, specify it on the policy.