Looking at recent events involving Axxess and Webafrica now offering, and selling quite a few units of the CellC LTE offering without a contract, did they outsell the CellC network capacity?
Users started complaining of slow and intermittent service around the 1st of March 2018, Axxess and Webafrica only acknowledged the issue 7 days later after pressure from clients, from there passing the buck straight to CellC and Internet Solutions.
On the 8th Webafrica changed the 7th March "Service Interruption: RAIN/CELL C LTE-A" bulletin to "Scheduled Maintenance: Cell C LTE Service"
Axxess is still sticking to blaming CellC (8-9 March 2018). Their only previous 'Medium impact' notice on this issue involved giving customers directions on setting up the APN setting on their modems, something that should have been covered in the packaging or welcome SMS service.
Up to the 8th, even the CellC representative here on My Broadband was not aware that there was an issue?
It is obvious that these service providers knew that these issues were present. As customers we should know what the real issue behind this failure to deliver advertised services are.
Paying around R 850.00 for 200Gb of data, 1000 customers are giving these providers R 850 000.00 per month. For this the provider can provide sub standard services and not have it corrected for 9 days?
As I am writing this, customers are canceling their services, only to be threatened by Axxess with costs noted in the fine print.
There is no media coverage.
The thread quoted above grew to https://mybroadband.co.za/vb/showthread.php/938809-CELLC-fixed-LTE-thread/page27
For now, the problems seem repaired, on the 12th Webafrica sent a notice to users to inform them that service is restored, Axxess on the other hand simply remained quiet, closed all tickets and removed the website notice on the 10th, before it was actually repaired.
Report back on 12-03-2018 @ 20:23: 25ms ping but only 5mbps with full 4G stable connection. My conclusion is that CellC does not have capacity and clients are throttled.
Report back on 14-03-208 @ 20:42: Same results as on the 12th after a 12 hour downtime from the upstream providers, nothing changed.
Report back on 15-03-208 @ 19:50: Same results, less stable than on 14th with some adverts loading while others do. No change at all after Axxess mailed today to say the issue is sorted.