Different terms / criteria when having an iBurst contract with another SP?

[JeanetteR]

My 24-month contract is up for renewal and a day after an iBurst retentions consultant called me to discuss my options, I received an e-mail from RSAWEB, the SP I got my iBurst contract from.

There are a few things that I still don't have answers to, or which I can't understand, or which I received different advice about:

1. iBurst will renew my 24-months contract (Wireless2) and allow me to keep my current modem @ R198 p/m. RSAWEB said if I want to renew my contract, I have
to take the new modem @ R 297 p/m. I can't opt for keeping my old modem and just renew my contract. The only option for me would then be the month-to-month in order to keep my modem and pay the lower monthly subs.

2. iBurst says there is no penalty fee involved when I downgrade when I renew. RSAWEB says there will be a penalty fee payable.

3. RSAWEB wants me to give them one calendar month's notice if I do changes to my account, e.g. switching between contract and month-to-month, or upgrading or downgrading. What is iBurst's policy in terms of this?

4. iBurst told me I will remain on my current contract without any notification on my side, while RSAWEB told me I will automatically move to month-to-month.

Ronald, could you please clarify this for me. I don't want to rely solely on the help of my fellow myBB users, because they can sometimes "help my van die wal af in die sloot" (something in Afrikaans which you just can't translate).

 

[r00igev@@r]

-The M2M is R198 for a Wireless 2 with one calendar month's notice. You basically need to own a modem.

-A contract is R297 for a Wireless 2 and a desktop modem. You basically own the modem after 24 months. You would only be on a 24 month contract if you want a modem or an additional modem on the same account.

-A 24 month contract moves to M2M automatically.

-There is no special no modem contract for 24 months at a special price. (not enough people are asking for it)

iBurst will renew my 24-months contract (Wireless2) and allow me to keep my current modem @ R198 p/m.

This is not correct. The 24-month contract is not renewed, you move to M2M automatically.

-There is a downward migration fee and you will loose the mid month topup. (Not a good idea!)

- Migrations, either up or down are immediate but are charged pro-rata.

- Terminations require 1 calendar month.

I suggest you remain with RSAWEB. They are a good bunch of guys and are highly recommended.

 

[JeanetteR]

Thanks very much Ronald. I'm sure someone else will have the same questions - thus can learn from this thread.

Just one more question: Why would you say that RSAWEB is highly recommended? This surely wasn't my experience with them. When I first signed up 2 years ago, I had a sh*tload of problems due to them sending me the incorrect username and logon details in the letter delivered with my modem. Even the smtp and pop server info was wrong. Thirdly did they not include my Dial-a-Nerd voucher which would have helped me a lot to set up my modem and e-mail properly. When I contacted them, they were passing the buck and bounced the matter back to the equally incompetent iBurst HelpDesk. So basically I avoided contact with them, until a few days ago when they prompted me to renew my contract, which was also too damn late, because if I was going to cancel, I needed to give them 1 month's notice.

 

[r00igev@@r]

Thanks very much Ronald. I'm sure someone else will have the same questions - thus can learn from this thread.

Just one more question: Why would you say that RSAWEB is highly recommended? This surely wasn't my experience with them. When I first signed up 2 years ago, I had a sh*tload of problems due to them sending me the incorrect username and logon details in the letter delivered with my modem. Even the smtp and pop server info was wrong. Thirdly did they not include my Dial-a-Nerd voucher which would have helped me a lot to set up my modem and e-mail properly. When I contacted them, they were passing the buck and bounced the matter back to the equally incompetent iBurst HelpDesk. So basically I avoided contact with them, until a few days ago when they prompted me to renew my contract, which was also too damn late, because if I was going to cancel, I needed to give them 1 month's notice.

The reason I recommend them is that in Cape Town when we were trying to connect to CINX and IS showed us the proverbial middle finger when trying to put our RF links in, RSAWEB were willing to assist.

The major operators are in not interested in a competitive landscape for telecommunications in South Africa and spend disproportionate times at the ASA instead of removing hurdles for alternatives. Someone willing to assist should not be discarded. So please be kind, give them a snotklap en nog 'n kansie.

 

[JeanetteR]

The reason I recommend them is that in Cape Town when we were trying to connect to CINX and IS showed us the proverbial middle finger when trying to put our RF links in, RSAWEB were willing to assist.

The major operators are in not interested in a competitive landscape for telecommunications in South Africa and spend disproportionate times at the ASA instead of removing hurdles for alternatives. Someone willing to assist should not be discarded. So please be kind, give them a snotklap en nog 'n kansie.

Okay, if you are happy, I'm happy for you - how's that for a deal?

 

[Former member 61586]

I prefer to work direct with Iburst (read: Ronald) than with useless re-sellers