DigiChilli Network Status December

[Gothan]

@William
I use to have an account with them, and still only managed between 60 and 70 gigs a month on my 384 line. I get the same speeds at DC on my astraweb connection and there is no rolling threshold....oh and its R600 cheaper...big selling point for me

 

[william riker]

@William
I use to have an account with them, and still only managed between 60 and 70 gigs a month on my 384 line. I get the same speeds at DC on my astraweb connection and there is no rolling threshold....oh and its R600 cheaper...big selling point for me

yeah, the R600 difference a BIT of a sticking point

but i just need a stable connection for browsing and torrents and i'm willing to pay extra for it but no too much!

 

[CambodiaDave]

Rolling thresholds

@William
I use to have an account with them, and still only managed between 60 and 70 gigs a month on my 384 line. I get the same speeds at DC on my astraweb connection and there is no rolling threshold....oh and its R600 cheaper...big selling point for me

Thanx Gothan.

We tested as many as possible of the 'affordable' uncapped accounts from different providers. On only one did we managed to get more than 80Gigs out of it in a month and that was starting on a Friday night and getting what we could before the rolling threshold turned it into mush on the Monday.

For the rest - even the unthrottled at night and weekends was an urban myth for us.

 

[CambodiaDave]

Network bounce on its way. At 11:00 techie time. So any time from now til midnite... :-D

 

[graytg]

Network bounce on its way. At 11:00 techie time. So any time from now til midnite... :-D

Whats network bounce lol?

 

[froot]

Thanks guys.

Two things we did yesterday.

1) Finally got the shaper in line even if it's not totally configured.

2) We used my hammer. Handed out temp bans to 50 of those guys that were consistently pulling more than 5 gigs/day. This represents <3% of users on the system. Its not the way we wanted to go but we have to also allow our rep to survive and others to use the system. These bans will be in place until we're happy to let them back on cos we know that they can't break or circumvent any of policies within the system.

Hey. I can even stream Youtube properly this morning and torrents are running about 30K. Any other feedback that we can use to make this a better place for all?

CambodiaDave

Hmm.... well it just took me 1m22s to download a 30KB image from a client's international ftp server.... my next file is now transferring at 29Bytes per second. In an hour, I transferred 90KB in total.

WRT your banning, I understand what you are trying to do, but you do realise you have no legal leg to stand on whatsoever, right? I suggest you make very sure before you do things that are not stipulated in the AUP and T&C.

It is the responsibility of DigiChilli to make sure that the network works as it is intended, ie not getting 4Mb speeds on a 256-512 service. Sure, it's great, but isn't that what the more expensive service is for?

From the AUP on Digichilli's website:

Any activity which threatens to disrupt the service offered by DigiChilli through "denial of service attacks"; flooding of a network, or overloading a service or any unauthorised probes ("scanning" or "nuking") of others' networks;

If you believe that a person(s) with a 4Mb line can overload your network and cause the issues we have been experiencing from the start, then you should take a very careful look at what you are going to do to manage the network properly.

 

[blaaislaai]

Hi Dave, I don't want to cause trouble or anything. And I can understand that myself and others have been banned due to high usage.

If we go have a look here:
http://www.digichilli.co.za/index.php?option=com_content&view=article&id=51&Itemid=55

Theres no rule stating that users can be banned from the network due to high usage. Maybe clear that up for me a bit please?

Last thing, The packages are advertised as Unthrottled, Uncapped and no Thresholds. I believe the banned users are now being 'capped'.

 

[Gothan]

Hi Dave, I don't want to cause trouble or anything. And I can understand that myself and others have been banned due to high usage.

If we go have a look here:
http://www.digichilli.co.za/index.php?option=com_content&view=article&id=51&Itemid=55

Theres no rule stating that users can be banned from the network due to high usage. Maybe clear that up for me a bit please?

Last thing, The packages are advertised as Unthrottled, Uncapped and no Thresholds. I believe the banned users are now being 'capped'.

Well uhm no...there is a difference between being capped and being banned. With being banned you are not allowed to use the network due to "abuse", with capped, you are allowed to use the network, but do not have any bandwidth left to you

 

[blaaislaai]

Well uhm no...there is a difference between being capped and being banned. With being banned you are not allowed to use the network due to "abuse", with capped, you are allowed to use the network, but do not have any bandwidth left to you

Noticed I made it 'capped' and not capped.

Service is stopped.

 

[Anakha56]

Network bounce on its way. At 11:00 techie time. So any time from now til midnite... :-D

Here's hoping Techie is delayed until 11:30

/hope this bounce fixes Steam

*holds thumbs*

 

[froot]

Well uhm no...there is a difference between being capped and being banned. With being banned you are not allowed to use the network due to "abuse", with capped, you are allowed to use the network, but do not have any bandwidth left to you

Define "abuse". If the banned users go to a lawyer, DC will have themselves a legal issue to sort out.

 

[Gothan]

Define "abuse". If the banned users go to a lawyer, DC will have themselves a legal issue to sort out.

This also from the document that Blaaislaai refers too:

10. RESERVATION AND NON WAIVER OF RIGHTS

DigiChilli reserves the right to amend or alter this policy at any time, and without notice to you. DigiChilli reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law. DigiChilli reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network DigiChilli reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property. DigiChilli reserves the right to suspend, revoke or cancel DigiChilli services to the customer/user if the safety and integrity of DigiChilli resources are placed at risk in continuing to provide service to the subscriber/user. DigiChilli reserves the right to remove any information or materials in whole or in part, that,

 

[j@w]

Take it up with ASASA as false advertising
www.asasa.org.za

If your line speed is 1024 KBps 'uncapped'
1024 / 8 = 128 KBps, which you drop 10% so = 115.2 KBps
115.2 KBps x 60sec x 60min x 24 hours = 9 953 280 KiloBytes / 1024 / 1024 = 9.49 GB per day

How can they state that is overloading? if they advertise it as uncapped? Neither does it state with overloading of what?, define overload? what if it is mission critical?

Told you DC is taking you all for a ride from the start. enjoy

 

[mrudling]

Great, lets take the guys who are trying to bring down bandwidth prices to our lawyers.

Clearly, if there are 50 users, paying R250-R300 and are pulling full 4meg line speed, this will create a pretty large load to a new and growing network.

DC have stated again and again, they are working through the bugs and are trying to optimize the network, for who? US!

Sue them.... phfist...

 

[froot]

This also from the document that Blaaislaai refers too:

10. RESERVATION AND NON WAIVER OF RIGHTS

DigiChilli reserves the right to amend or alter this policy at any time, and without notice to you. DigiChilli reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law. DigiChilli reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network DigiChilli reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property. DigiChilli reserves the right to suspend, revoke or cancel DigiChilli services to the customer/user if the safety and integrity of DigiChilli resources are placed at risk in continuing to provide service to the subscriber/user. DigiChilli reserves the right to remove any information or materials in whole or in part, that,

Yup, that's perfectly legal. Well apart from the network monitoring bit. That's illegal, according to a SA citizen being protected by the specific laws, unless a court order deems otherwise.

The 256-512 chilli service technically allows a user with a 512 line, to transfer about 6.3GB a day, assuming 51KBps down and 26KBps upstream.
That would be a legal amount to transfer. Therefore proclaiming 5GB to be "abuse" is contradictory to their statements, as well as illegal.

Great, lets take the guys who are trying to bring down bandwidth prices to our lawyers.

Clearly, if there are 50 users, paying R250-R300 and are pulling full 4meg line speed, this will create a pretty large load to a new and growing network.

DC have stated again and again, they are working through the bugs and are trying to optimize the network, for who? US!

Sue them.... phfist...

At the expense of the users that are managing to pull speeds that the service lets them? If DC doesn't want a user to pull 400KBps, they should limit that speed to what they said they would. They have no legal right to do this if they are not able to manage the service properly. Dave mentioned that it has been difficult due to Telkom's ESRs..... well then that is a problem they will have to sort out.

 

[angelblaze]

Digichilli could have avoided this *resentment/anger* if they labelled the service a paid beta till all the problems were sorted out.

 

[Moodtec]

Digichilli could have avoided this *resentment/anger* if they labelled the service a paid beta till all the problems were sorted out.

+1

 

[Gothan]

@Froot
Ah yes, but if you use something like the "medium" account, then you can basically do 6 gig a day with no issue, but if you get the spicy account, which is basically a 384 account with one connection or the mild with is basically the 384 with concurrent connections, and you rack up 8-15 gigs a day, then you are causing problems for other users.

If it was just the odd user doing this...then thats fine, but if you have 100's of people raping the spicy or mild account to the tune of 15gigs a day. Then you cause problems.

I also feel that the accounts should be "managed", if I have a 4mb line and I use the R300 package then I should be limited to 384's speed. And if you are unhappy, then use axxess express, where you pay more to max out your 4mb line on a 384 package

 

[froot]

Digichilli could have avoided this *resentment/anger* if they labelled the service a paid beta till all the problems were sorted out.

+2.


I can't even use this service for business purposes, even now when the "abusers" have been removed from the network.
Intl FTP still doesn't work.

 

[grind]

Hi Dave, I don't want to cause trouble or anything. And I can understand that myself and others have been banned due to high usage.

If we go have a look here:
http://www.digichilli.co.za/index.php?option=com_content&view=article&id=51&Itemid=55

Theres no rule stating that users can be banned from the network due to high usage. Maybe clear that up for me a bit please?

Last thing, The packages are advertised as Unthrottled, Uncapped and no Thresholds. I believe the banned users are now being 'capped'.

Why wouldn't you want to cause trouble???? Dude, you are paying for a service they are not providing. I can't download anything, torrents on 384 line couldn't download for more than a week and now I get VERY slow speeds. It seems that everyone is getting ripped off by digichilli.

and now you are banned?????? for high usage on an uncapped acc???? I smell a law suite