Digital Planet

[swordfish1]

seeing that the Person's thread is closed and ends with the post from the DP guy, I need to say the following:

I respect Digital Planet as they are one of the cheaper places to buy stuff from here in SA, and they have the most comprehensive choice of products, given the inferior state of online retailing in the country.

BUT:

Digital Planet has absolutely useless web site, most of the time it isn't working properly! I have emailed them about problems with their search, whcih returns completely irrelevant results all the time, and they didn't respond any close to my expectations to my complaint! They just emailed me a direct link to the page for the product I gave as an example i my complaint!

So if Person did email them about the problem, they would have more than likely just have ignored him as they ignored (or rather responded inappropriately to) my complaint about their search!

So obviously to take their attention, one needs to do a bit more than just email them with the problem!

Bottom line, to Digital Planet, please hire some decent programmers and redo completely your web site from both design and reliability/functionality point of view! You have been in business for quite a few years now, I am sure you have made some money to do that, so your customers experience becomes pleasant one rather than annoyance and frustration!

And before you even think about attacking me for what I said above, think about the following: the DP guy response is "First and foremost, Digital Planet would like to thank members of the MyADSL forums who backed Digital Planet in what was an input error in our discount voucher generation system.". From that it seems to me that they are grateful that people backed them up, and they don't seem to have intention fixing their useless site any time soon!

It is a matter of time for somebody to build far better web site to sell similar stuff like DP at similar prices. Then DP will go under just because they have failed to recognize the obvious! Bad management I would say!

 

[Person]

seeing that the Person's thread is closed and ends with the post from the DP guy, I need to say the following:

I respect Digital Planet as they are one of the cheaper places to buy stuff from here in SA, and they have the most comprehensive choice of products, given the inferior state of online retailing in the country.

BUT:

Digital Planet has absolutely useless web site, most of the time it isn't working properly! I have emailed them about problems with their search, whcih returns completely irrelevant results all the time, and they didn't respond any close to my expectations to my complaint! They just emailed me a direct link to the page for the product I gave as an example i my complaint!

So if Person did email them about the problem, they would have more than likely just have ignored him as they ignored (or rather responded inappropriately to) my complaint about their search!

So obviously to take their attention, one needs to do a bit more than just email them with the problem!

Bottom line, to Digital Planet, please hire some decent programmers and redo completely your web site from both design and reliability/functionality point of view! You have been in business for quite a few years now, I am sure you have made some money to do that, so your customers experience becomes pleasant one rather than annoyance and frustration!

And before you even think about attacking me for what I said above, think about the following: the DP guy response is "First and foremost, Digital Planet would like to thank members of the MyADSL forums who backed Digital Planet in what was an input error in our discount voucher generation system.". From that it seems to me that they are grateful that people backed them up, and they don't seem to have intention fixing their useless site any time soon!

It is a matter of time for somebody to build far better web site to sell similar stuff like DP at similar prices. Then DP will go under just because they have failed to recognize the obvious! Bad management I would say!

You said it better than I did. The fact that i placed an order for 22mil and on got a response from a sales rep makes things worse. Management is completely disinterested.

 

[hj2k_x]

seeing that the Person's thread is closed and ends with the post from the DP guy, I need to say the following:

I respect Digital Planet as they are one of the cheaper places to buy stuff from here in SA, and they have the most comprehensive choice of products, given the inferior state of online retailing in the country.

BUT:

Digital Planet has absolutely useless web site, most of the time it isn't working properly! I have emailed them about problems with their search, whcih returns completely irrelevant results all the time, and they didn't respond any close to my expectations to my complaint! They just emailed me a direct link to the page for the product I gave as an example i my complaint!

So if Person did email them about the problem, they would have more than likely just have ignored him as they ignored (or rather responded inappropriately to) my complaint about their search!

So obviously to take their attention, one needs to do a bit more than just email them with the problem!

Bottom line, to Digital Planet, please hire some decent programmers and redo completely your web site from both design and reliability/functionality point of view! You have been in business for quite a few years now, I am sure you have made some money to do that, so your customers experience becomes pleasant one rather than annoyance and frustration!

And before you even think about attacking me for what I said above, think about the following: the DP guy response is "First and foremost, Digital Planet would like to thank members of the MyADSL forums who backed Digital Planet in what was an input error in our discount voucher generation system.". From that it seems to me that they are grateful that people backed them up, and they don't seem to have intention fixing their useless site any time soon!

It is a matter of time for somebody to build far better web site to sell similar stuff like DP at similar prices. Then DP will go under just because they have failed to recognize the obvious! Bad management I would say!

not to make another thread about the same topic...but i agree with u dude.

 

[Emjay]

Both these threads should be deleted.

 

[darkangel]

Their shipping calculation is also completely flawed.

_da.

 

[darkangel]

Both these threads should be deleted.

Why?

 

[swordfish1]

Both these threads should be deleted.

Why delete them exactly??? Merge them yes, I agree, but delete???

I am not a sheep, whatever crap somebody offers just accept it quietly! I am making a favour to DP by telling them were is their problem! They must thank me for that! I am not against them, I can shop elsewhere if I don't like them! I just want a decent online shopping experience and they have the potential to do it if they wanted to! So I will support them in every step in their effort to make it happen! But if they just ignore me (and all other people) when I (we) give them friendly advice, then at the moment another better online shopping mall shows up, I will never again use them, easy as that!

 

[Emjay]

Have those of you who have gripes with DP contacted them directly to discuss them? Have you tired to work with DP to help them provide you with a better service? All companies have a few things that they need to sort out. If you were the owner of that company would you like people discussing your companies flaws in an open forum? Their mistakes are honest ones. If that were not the case it would be different. You are not even providing constructive criticism.

 

[swordfish1]

obviously you have not read the other threads!

Have those of you who have gripes with DP contacted them directly to discuss them?

yes, couple of times

Have you tired to work with DP to help them provide you with a better service?

I have tried, got ignorance in return!

All companies have a few things that they need to sort out. If you were the owner of that company would you like people discussing your companies flaws in an open forum?

company respecting their customers will listen to what their customers have to say, DP is not one of those listening so far, I hope this changes soon

Their mistakes are honest ones. If that were not the case it would be different. You are not even providing constructive criticism.

they may be honest ones, but they should strive to fix them, rather than repeat them and working around them!

 

[Decotey]

Have you tired to work with DP to help them provide you with a better service? All companies have a few things that they need to sort out. If you were the owner of that company would you like people discussing your companies flaws in an open forum?

You shouldn't have to contact a company to get better service. I know if I shop somewhere I expect good service. One can always take your shopping somewhere else. It's not the consumer's job to correct.

I got nothing against DP, but thats just my opinion on customer service.

 

[Emjay]

swordfish, www.hellopeter.co.za.

Decotey, we all have different opinions. I have never used DP. If they were one of my preferred providers, I would work with them to provide me with a superior service. But in your case, they are obviously not.

 

[gkm]

I have only had great service from DP so far.

 

[Freshy-ZN]

Threads should NOT be deleted just because someone doesnt like them.

 

[mikef]

I do not believe DP would mind this type of thread as it provides free advertising and encourages visitors to their website

 

[swordfish1]

swordfish, www.hellopeter.co.za.

what about it? I have used that sire many times but not for DP.

I think you entirely missing the point! Maybe re-read the relevant threads few times so you understand what the issue is!

Nobody is against the DP, we are just trying to *tell* them that their web site sucks and they should pay more attention to that than they currently do. They just seem to be underestimating the importance of having working, reliable, useful, error free web site, so we are trying to tell them thah they need to look into it.