"DN is Invalid" Error Help Telkom Wont

[Sgt. Troy]

Hi All,

Got the following message from Axxess "Please be advised that we have received an error while attempting to process your Line Application. The error received is : DN is invalid, please contact Telkom(if you can please get the consultants name & surname) on 10210 to query this issue. Please advise us once the error has been cleared so that we may resubmit your application."

I am trying to contact Telkom been on hold for 30 mins. Has anyone had this problem before and resolved it?

 

[InTheCube]

Bump.

 

[The_Ogre]

What were you trying to do, that's the important part.

DN = Directory Number, so make sure you gave them the correct phone number and the line is actually active.

 

[Sgt. Troy]

I was applying for DSL line through Axxess, the phone # is correct and line is indeed active....

 

[The_Ogre]

I was applying for DSL line through Axxess, the phone # is correct and line is indeed active....

Then have you checked that it isn't perhaps on prepaid currently?