does this sound right to you?

Jet-Fighter7700

Jet-Fighter7700

Honorary Master
Joined
Mar 12, 2008
Messages
48,056
Reaction score
23,899
Location
Somewhere Different
Hi all,

thought id run this by MYBB and see if this is the right way to deal with this:

brought my phone, galaxy pocket, heard about the always on offer free wi fi for a year,
went registered, had constant issues with it , almost never used it kept crashing my phone, eventually took it to Samsung where they replaced my motherboard and gave me a different mac address and iMIE and serial number.

anyway loaded all my things onto my phone, tried my always on app to reregister, says your account expired,
contact their support, ask me for my MAC address and IMIE number, give this to them

say to me cant help you as its not a new sale, but technically its a new phone with a different IMIE number and MAC address.

is this right?, surely if the mac address and IMIE number are different its a "new" phone and shouldn't pose any issues with it being a repaired phone.
 
If I'm not mistaken your gmail account is the one linked to your always on, so if you are using the same gmail account on your phone then you might just have your answer.
 
kianm said:
If I'm not mistaken your gmail account is the one linked to your always on, so if you are using the same gmail account on your phone then you might just have your answer.
Click to expand...

well yip, I used the same one I used before, is there any way to change it on the app?
I dont remember a place that allowed you to chge your email address.
 
eg2505 said:
well yip, I used the same one I used before, is there any way to change it on the app?
I dont remember a place that allowed you to chge your email address.
Click to expand...

I doubt you can change it, it autofills the forms with your logged in gmail account
 
kianm said:
I doubt you can change it, it autofills the forms with your logged in gmail account
Click to expand...

thats exactly what mine did, just spoke to the support manager at always on, wanted a screenshot to prove it is actually a diffrent phone with a diffrent serial number.
 
eg2505 said:
so they took my phone for a week, reset it and handed it back to me with everything erased,

and I thought Im going crazy here......

well thats samsung for you.... anything I can do they can do better:wtf:
Click to expand...

Was it Samsung, or your service provider?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X