Does Webafrica still exist?

L

lupedelupe

Well-Known Member
Joined
Dec 19, 2007
Messages
222
Reaction score
3
I have tried (so-called) Live Chat. It's dead.

:whistle:

I have phoned, but nobody answers. I left a message (and was assured that they'd call back in two hours' time). Nothing.

:whistle:

I've sent email. Two, actually. Zilch.

:whistle:

Success! Sales answers the phone! But the bloke, presumably sad because I didn't buy anything from him, cannot put me through to anyone with more say than the usual bottom-feeders.

So if anyone that actually works for Webafrica can lend me an ear for a second (god know it's not like you are busy answering telephones): part of what all your clients pay for is something called service. That means you answer the phone, help etc. Ignore us for long enough and ... well ... ask Afri-something how things are.

Oh, and you are over-priced too. :confused:
 
Last edited:
lupedelupe said:
I have tried (so-called) Live Chat. It's dead.

:whistle:

I have phoned, but nobody answers. I left a message (and was assured that they'd call back in two hours' time). Nothing.

:whistle:

I've sent email. Two, actually. Zilch.

:whistle:

Success! Sales answers the phone! But the bloke, presumably sad because I didn't buy anything from him, cannot put me through to anyone with more say than the usual bottom-feeders.

So if anyone that actually works for Webafrica can lend me an ear for a second (god know it's not like you are busy answering telephones): part of what all your clients pay for is something called service. That means you answer the phone, help etc. Ignore us for long enough and ... well ... ask Afri-something how things are.

Oh, and you are over-priced too. :confused:
Click to expand...

Hi,

So sorry to hear that you you couldn't get assistance from us :( Can you please PM me your account details so I can investigate this issue and get someone to call you back immediately.
 
WebAfrica Helper, even though your presence and apparent concern is welcome, the reality is the problems that a lot of us WA users are experiencing is clearly way bigger than what a mere escalation or a return phone call can resolve.

There seems to be serious network issues at WA and by the looks of things, the senior techies (or management?) over there aren't acknowledging it nor do they seem to be doing anything about it.

Whether it's an actual network "problem" or whether WA is currently over-subscribed and don't have enough bandwidth to go around is anyone's guess but I'm afraid the standard WA support responses are just not cutting it anymore.

I would actually like to see proper feedback from the seniors at WA but I don't see that happening.
 
Last edited:
True what HiToKiRi said. Phones aren't answered, no response to tickets - stonewalled on every front.

If it wasn't for WebAfrica Helper I would have left them a long time ago, he's been very good.
 
WebAfrica Helper said:
Hi,

So sorry to hear that you you couldn't get assistance from us :( Can you please PM me your account details so I can investigate this issue and get someone to call you back immediately.
Click to expand...

You are kidding me? I have emailed twice and left a detailed message over the phone. Now you need me to send you a PM?
 
@ WebAfrica Helper I'm giving you the benefit of the doubt (although I don't know why)
I will send you a PM and I expect someone with some semblance of a work ethic to contact me and keep me updated.

Otherwise, I become a troll that airs all my dirty laundry with WA.
 
Out of interest, do any of the other isp's ask for banking details, when signing up for a trial account?
 
maumau said:
True what HiToKiRi said. Phones aren't answered, no response to tickets - stonewalled on every front.

If it wasn't for WebAfrica Helper I would have left them a long time ago, he's been very good.
Click to expand...

Hi,

Really sorry for the poor service you've received from us :( Going forward, please PM me your query and I'll jump on it immediately.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X