Guys,
Rooigevaar is the only person interessted in delivering service.
Accounts is worse than dead people on chairs. They will stall with excuses like "we are investigating - it will take at least another 2 weeks to actually confirm that we did receive the money".
When Rooigevaar escalates issues to accounts, it will most probably get to the never-never pile.
The only way to get you money back is to go the criminal route...
Contact Rooigevaar and state that unless the money is back in your account within 24 hours, you will assume criminal intent and lay a criminal charge against the CEO and CFO of iBurst.
Contact your bank, state that iBurst has withdrawn money by DO from your account without your concent, and you want your money back within 24-hours - if it is not there, you will assume criminal intent, and then lay a criminal charged of aiding iBurst to commit fraud. Get you bank to take note of this page and request them to blacklist iBurst for DO's as it is obvious that iBurst does not have the competency to run a reliable DO system.
Remember to note names and details of all discussions, and get reference numbers where possible. The helpdesks are usually useless, but usually are too happy to provide a reference number to get rid of a difficult complaint.
It is amazing how fast issues like this that would have taken weeks to resolve gets resolved once the threat of criminal investigations looms over some senior people in a company.
