Downgrade instead of upgrade

[Peterfisher178]

Perhaps you can help me?
I upgraded my Cell C account from a 200 package to an 800 package in October.
Since December Cell C has downgraded my account to a 100 account.
I have phoned the Call Centre four times since December and all I receive is a polite reply that the matter will be investigated, and a subsequent SMS with a reference number.
After that NOTHING MORE!!!

 

[Peterfisher178]

Perhaps you can help me?
I upgraded my Cell C account from a 200 package to an 800 package in October.
Since December Cell C has downgraded my account to a 100 account.
I have phoned the Call Centre four times since December and all I receive is a polite reply that the matter will be investigated, and a subsequent SMS with a reference number.
After that NOTHING MORE!!!

Follow Up.

I was contacted by a Cell C consultant two weeks ago , and now everything has gone dead again!!!!!

 

[Peterfisher178]

Please , please help me!!
I upgraded four months ago to the 800 billing, but instead of upgrading me someone at Cell C downgraded me from 200 to 100.
I have spoken to numerous consultants and promised feedback, but every time the consultants do not return to me as promised!
I have been billed on 100 for four months instead of 800 so also need refunds!
What do I do?
My Cell C number is 083 ******

 

[chrisc]

Send a message to the CellC rep. Also, visit a store, some of the staff are quite clued up and do try to help. This morning might be busy, unless you go early

 

[Venomous]

PM the CellC rep...

 

[charlh]

Please , please help me!!
I upgraded four months ago to the 800 billing, but instead of upgrading me someone at Cell C downgraded me from 200 to 100.
I have spoken to numerous consultants and promised feedback, but every time the consultants do not return to me as promised!
I have been billed on 100 for four months instead of 800 so also need refunds!
What do I do?
My Cell C number is 083 ******

try @CellC_Support on twitter. He sorted out a billing problem I had been struggleing with for 2 months in less than an hour after I contacted him the first time!

 

[Cell_C]

Hi Peterfisher178,

Please PM us your details if you have not done so on our twitter forum, we will gladly assist.

Regards
Cell C | TM