Downgrade to 1 GB impossible

F

fairlady

Active Member
Joined
Feb 14, 2005
Messages
75
Reaction score
0
I just thought I should share this with you people as an example of how WBS does business:

I call Tsepo at helpdesk this morning and ask why haven't I received a confirmation from WBS on my rewuest for downgrade to a 1GB package. Tsepo starts to explain how they have a technical problem, having two databases with customer information and that those can't communicate and no update on user status is possible, etc. (he lost me then and there). I told him: 'Tsepo, I do not get good speeds from your service and last month alone I lost 2/3 of the bandwith I purchased because you (WBS) did not supply the speeds contracted for. Now I am being civilized asking at least for a downgrade so that I don't pay your company something I don't owe. Now isn't there a manual (as opposed to complex database updates) way to downgrade my package?" He says no, there isn't but someone will call me.
By 3 pm noone has. So it occurred to me to phone helpdesk again and ask them how come they can upgrade, but not downgrade packages. The woman who answered my call said 'There is an option for upgrade, but none for downgrade. What you should do is email the Operations Manager and he will sort it out with him' .

I ask: since Shaun Green doesn't reply my emails at all, how do I effectively downgrade my package and decrease the amount of damages I am suffering from WBS's lack of professionalism?

The vicious circle "WBS helpdesk - Shaun Green - WBS helpdesk - SG" ...
 
playkiller no.2 said:
I demand Noone change his name it confuses the the heck out everyone.
Click to expand...

There, noone is allowed to change their names :D You definitely ARE the playkiller!
 
fairlady... i recommend that you goto the faq thread in this iburst forum and get sassan parvins number. he is head of technical and speak to him.

he has been useful to me with regards to problems i have had. also explain to him that both helpdesk and shaun haven't been capable of helping you which is why you are contacting him.

i know it is possible to downgrade your package but then it seems sometimes anything is possible with wbs which means it also might be impossible.
 
FairLady might i suggest that if you are on a month to month you cancell your contract and rejoin on the 1 Gig package. ? just an idea ??? :D and it will probably confuse the hell out of them .... :D :rolleyes:
 
i know if you go through large resellers you can downgrade or upgrade with a single phone call or fax
 
Thanks guys.
Guru, I thought of cancelling and rejoining as well and will ask them today though I fear even with my month-to-month contract I might have to give a month's notice. I will check the relevant clauses (though I believe my husband just signed a debit order back in Dec.).
Halicon, I'll phone Sassan Parvin as well. Just let me get further into the day at work today and gather some negtivity - I am a happy bird in the morning (and the university network is superb at 7 am ;-)
 
fairlady, just cancel and never rejoin ... I think this is by far the worst ISP in the world, I just can't imagine getting any worst.

Move to MyWireless or ADSL, they are bad as well, but not even close to be as bad as WBS!
 
Hi Fairlady.

Lets cancel the contract and renew as a 1 gig.

I apologise for the delay in the migration capability.

This week just past has been a nightmare and i apologise for not getting through to you. I will call later in the morning.
 
Shaun Green said:
Hi Fairlady.

Lets cancel the contract and renew as a 1 gig.

I apologise for the delay in the migration capability.

This week just past has been a nightmare and i apologise for not getting through to you. I will call later in the morning.
Click to expand...

Hi Shaun

That won't work either. I have been trying to cancel for a week now and no response although I do have a missed call from WBS but as I do not know who called I cannot call them back. Pitty they only tried once.

Can you please tell me who is reponsble for cancelations as the helpdesk says it is you.
 
Shaun Green said:
Hi Fairlady.

Lets cancel the contract and renew as a 1 gig.

I apologise for the delay in the migration capability.

This week just past has been a nightmare and i apologise for not getting through to you. I will call later in the morning.
Click to expand...


Dear Shaun,

My husband was at WBS today around 11 am and was told the reason you are not answering your cell is because you are in a meating and will be back after 11. He waited for some time and tried to call you again and again. When he saw he won't be able to sit and wait for you for the entire day he asked for a meeting with someone else who could help him out. Some guy came and explained that the ringing phone in his hand is actually yours and there is no point in calling you (err ... him :confused: ). He also mentioned that the antenna that you promised and expressly called us for on Saturday is out of stock. Is there an antenna or not? Why the lies then?

I will be sending you an official cancellation fax tomorrow including a request for reimbursment of R2100 for a laptop modem, which we will deliver to WBS upon acknowledgement of cancellation and acceptance of returned goods.


P.S.

By the way, if anyone is trying to call helpdesk, my husband says their phones were off the hook while he was there at least.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X