DSL Problem - need help!!

[Beavis]

Olla peeps!

I'm pulling my hear atm.

I have a 4Mb line, and the past 4 weeks I'm unable to play any COD, latency to high.

I logged a call with telkom, two days later, received sms, call resolved. Tested again, and logged a call again, two days later, resolved....now what you guys think I can do.

I tested my account with webafrica, afrihost and axxess....all same results.
Currently have a D-Link 2740U router, I tested the line with a USB DSL modem as well.
I tested it from my pc as well my laptop, same results.....surely the problem is not on my side then? The problem seems to not always be there, played a while last night and suddenly started lagging again. Tonight....no chance!

Here some info and tests

SNR Margin (0.1 dB): 204 (20.4dB) 120 (12dB)
Attenuation (0.1 dB): 180 (18dB) 90 (9dB)
Output Power (0.1 dBm): -37 43
Attainable Rate (Kbps): 9728 1064
Rate (Kbps): 3072 512 (used to sync at 4Mb) :wtf:

Local Speed Test
http://www.speedtest.net/result/1098677316.png
http://www.speedtest.net/result/1098681004.png

International Speed Test (London - GB)
http://www.speedtest.net/result/1098725281.png

Local Pingtest
http://www.pingtest.net/result/31568085.png
http://www.pingtest.net/result/31568376.png

Any help would be appreciated.

Thanks

 

[Beavis]

Here a quick ping to SGS website using Afrihost pre-paid. LAN connection to router.

C:\>ping games.saix.net -t

Pinging games.saix.net [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=124ms TTL=243
Reply from 196.43.22.222: bytes=32 time=220ms TTL=243
Reply from 196.43.22.222: bytes=32 time=103ms TTL=243
Reply from 196.43.22.222: bytes=32 time=207ms TTL=243
Reply from 196.43.22.222: bytes=32 time=139ms TTL=243
Reply from 196.43.22.222: bytes=32 time=62ms TTL=243
Request timed out.
Reply from 196.43.22.222: bytes=32 time=24ms TTL=243
Reply from 196.43.22.222: bytes=32 time=231ms TTL=243
Reply from 196.43.22.222: bytes=32 time=184ms TTL=243
Reply from 196.43.22.222: bytes=32 time=237ms TTL=243
Reply from 196.43.22.222: bytes=32 time=155ms TTL=243
Request timed out.
Request timed out.
Reply from 196.43.22.222: bytes=32 time=140ms TTL=243
Reply from 196.43.22.222: bytes=32 time=109ms TTL=243
Reply from 196.43.22.222: bytes=32 time=232ms TTL=243

Ping statistics for 196.43.22.222:
Packets: Sent = 17, Received = 14, Lost = 3 (17% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 237ms, Average = 154ms

 

[Gtx Gaming]

your line quality is insane low , your exchange or line is messing around

 

[warchylde]

I had the same problem. I ended up going to the Telkom store so that I could MAKE them put the right information in the logged call. I was assigned a new DSLAM and the problem went away. When you log something like this with Telkom they will only reset the dslam not assign a new/different one. Unfortunately I have seen many of the dslams go faulty (I have to deal with this nonsense daily for clients) calling their call centre is useless.

 

[sburrell]

That a line Attenuation/noise problem. Your values are far off the needed , Atuc SNR should be closer to under 56db.

 

[Tinuva]

That a line Attenuation/noise problem. Your values are far off the needed , Atuc SNR should be closer to under 56db.

Uhm. Read again, his attenuation and SNR values are quite alright. I'd say he is very close to his DSLAM port, but it does look like there could be noise or misconfiguration ons his line.

 

[Beavis]

Thanks for all the replies guys, after some research, it does seem my snr and att rates are ok. Will log a call again....this time online and hopefully explain the prob better. So frustrating......still unable to play online. Luckily I stopped playing WoW, else I would have been crazy by now.....hehe

 

[Pada]

You could also check if G.Dmt modulation gives you better results than ADSL2+ modulation. All the decent modems should allow you to limit/change the DSL modulation.

But from the stats, your SNR margin should be like 20dB+ with such a low line attenuation!

 

[Beavis]

Hi, thanks for reply.

Herewith updated modem settings....the SNR is higher than the initial post....so that is sorted then? Why still this messy latency / speed....arrgghhh.....Telkom just ignores me...hehe, also the connection mode is currently Mode: ADSL_G.dmt, however what mess around is the fact I played online yesterday perfectly, so the prob comes and goes......as if someone is killing the network when connected or something.

SNR Margin : 29.3 12.0
Attenuation : 18.0 9.0
Output Power (0.1 dBm): 81 61
Attainable Rate (Kbps): 10592 992
Rate (Kbps): 3072 512

Pinged games.saix.net for few hours and these are the overall results.

Ping statistics for 196.43.22.222:
Packets: Sent = 4817, Received = 4234, Lost = 583 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 249ms, Average = 173ms

I have no idea? Will see if I can visit one of the telkom offices locally and try better explain the prob as one suggested. But seeing the amount of ADSL posts crying out, I wonder if there is not a greater problem within Telkom somewhere?