Around the end of December my connection would get a massive amount of noise at times and continuously drop sync. At the time I was using a DG834G, went out and bought a new DG834G which didn't work but when I plugged back the old router it worked until the second week in January at which time the router started dropping sync every 2-3 hours.
I replaced the router with a Telkom Mega 100WR after being told that my router was probably faulty. The problem persisted with the new router for a few days and then I started losing sync every 30-32 hours. This kept on happening until the middle of February when the problem just stopped. Everything was fine until the start of March when the line again started but this time the router would not sync again afterward for a few minutes or in the last few cases hours-days.
The first fault I reported got dealed with very quickly but no problem could be found on the line, at this point I had already started logging sync status to one of my servers. I phoned in 3 days after logging another fault to find out the status of the fault because my line was still not syncing and the call center agent told me that according to his case log the technicians working on the problem could not get their modem to sync on the line either and that there were weird power spikes on the line. Next afternoon at around 15:00 the line synced but dropped again the next day. I phoned in yet again and was told the line fault was resolved and there were no notes of power issues or the technicians not being able to sync either.
Sunday night the router lost sync again and I could not reconnect, this was resolved on Monday morning and on Tuesday a technician came out to inform me that there were issues related to exchange upgrades in the whole area and that this caused my faults. So today I log into my server and check the logs,
Every time this happens the router does not drop the connection but I've got hundreds of these entries during the times just before my sync dies. At 14:41 the router dropped sync again and frankly I'm tired of logging faults and being told that there is no problem, anyone got any ideas regarding this?
I replaced the router with a Telkom Mega 100WR after being told that my router was probably faulty. The problem persisted with the new router for a few days and then I started losing sync every 30-32 hours. This kept on happening until the middle of February when the problem just stopped. Everything was fine until the start of March when the line again started but this time the router would not sync again afterward for a few minutes or in the last few cases hours-days.
The first fault I reported got dealed with very quickly but no problem could be found on the line, at this point I had already started logging sync status to one of my servers. I phoned in 3 days after logging another fault to find out the status of the fault because my line was still not syncing and the call center agent told me that according to his case log the technicians working on the problem could not get their modem to sync on the line either and that there were weird power spikes on the line. Next afternoon at around 15:00 the line synced but dropped again the next day. I phoned in yet again and was told the line fault was resolved and there were no notes of power issues or the technicians not being able to sync either.
Sunday night the router lost sync again and I could not reconnect, this was resolved on Monday morning and on Tuesday a technician came out to inform me that there were issues related to exchange upgrades in the whole area and that this caused my faults. So today I log into my server and check the logs,
Every time this happens the router does not drop the connection but I've got hundreds of these entries during the times just before my sync dies. At 14:41 the router dropped sync again and frankly I'm tired of logging faults and being told that there is no problem, anyone got any ideas regarding this?
