DSTV Explora no picture/sound

[monkebab77]

Hi,

Hoping someone can help.

I bought a new explora and have been using for about a month now.

The problem is that once every 4-5 days I will turn on the decoder and there is no picture or sound, just a black screen. All the program info works fine (TV guide, info box, etc). Just nothing else

I have to unplug at the mains and plug back in for it to work again. And as said, it only does this once every few days.

Any help is greatly appreciated

Thanks
M

 

[swim]

Hi,

Hoping someone can help.

I bought a new explora and have been using for about a month now.

The problem is that once every 4-5 days I will turn on the decoder and there is no picture or sound, just a black screen. All the program info works fine (TV guide, info box, etc). Just nothing else

I have to unplug at the mains and plug back in for it to work again. And as said, it only does this once every few days.

Any help is greatly appreciated

Thanks
M

Simple give the stuff back and get netflix

 

[Lupus]

Hi,

Hoping someone can help.

I bought a new explora and have been using for about a month now.

The problem is that once every 4-5 days I will turn on the decoder and there is no picture or sound, just a black screen. All the program info works fine (TV guide, info box, etc). Just nothing else

I have to unplug at the mains and plug back in for it to work again. And as said, it only does this once every few days.

Any help is greatly appreciated

Thanks
M

Check your signal?

 

[Belix]

Got similar story. Non PVR HD decoder often just goes blank, tv says no signal received on HDMI.
Resetting decoder normally fixes the issue, but today it's just staying black. Guess I'm off to Multichoice tomorrow...

 

[Sinbad]

Hi Dave!

 

[Mortymoose]

Ask Dave?

 

[Necropolis]

Ask Dave?

Mortymoose beat me to it - Dave is the person to ask in situations like this.

 

[Reflex911]

Was there a solution for this ?