What is the Smart Card Marriage project about?
* Smart Card Marriage will be implemented in South Africa only.
* In the near future, the project will be rolled out to MultiChoice operations outside South Africa.
* Smart Card Marriage will assist in curbing some form of piracy threats and aims to reduce the risks of piracy.
* From February 2007, MultiChoice South Africa (MCSA) will download software to ''marry'' all decoders in South Africa, and from that point onwards these decoders will be married to the smart cards that they were in at the time of the download.
* In future all new decoders in South African will have a smart card married to them at manufacture. Africa decoders will not be married.
* The initial smart card marriage done over the air will only need to be performed once on a specific decoder and smart card.
Subsequent marriages can be carried out by the contact centre.
* Smart card marriage for new activations and reconnections will be automated.
Please note: All smart card marriages are tracked and audited.
If you are registered as a South African subscriber this Smart Card Marriage will affect your decoder and smart card, and you will need to contact your local MultiChoice office for assistance.
Which subscribers will Smart Card Marriage apply to?
* All subscribers within the South African market.
* This includes Commercials, VIPs, Shareholders, Shareholder accounts, Demos, Global Access and Telly Track.
* Subscribers outside of South Africa, but within the IS-7 footprint, will not be affected by this, unless they are registered as a South African subscriber.
* The ''Marriage Aware'' global command has been sent to all decoders that fall under the IS-7 footprint. Subscribers should not be affected if they do not have a South African decoder or smartcard.
* MultiChoice Africa (MCA) is not rolling our Smart Card marriage at this stage but plans to do so in the near future.
* Decoders bought in SA and taken to countries outside South Africa will be affected when they try to use smart cards specific to the new country or when the decoder needs to be sent in for repairs. This is because the decoder will already have been ''married'' to a South Africa smartcard under the MCSA Smartcard marriage.
* Different colours will be used to distinguish the new decoder packaging between SA decoders and those destined for the other African markets.
The following will now appear on the SA packaging:
* The smart card (V5) is married to the decoder and can, therefore, only be utilised as a unit. It cannot be used independently.
* These components will not function outside of the South African border. MultiChoice Africa (Pty) Ltd accepts no liability should these components be taken out of the South African border.
Why did MultiChoice embark on this project?
* Developments in the rollout of broadband internet access have resulted in piracy affecting the music, Pay TV and computer software industries.
* The piracy is a growing international threat.
* MultiChoice is, therefore, upgrading its security technology by implementing a new software solution called Smart Card Marriage.
* This will proactively reduce the risks of some of the forms of piracy.
How exactly does Smart Card Marriage work?
* With Smart Card marriage a particular smart card and a particular decoder will function as one unit.
* A subscriber will only be able to use the decoder to which their smart card is married.
* A decoder can only ''remember'' one smart card at a time. Therefore, when a smart card is married to the decoder, it will only allow that smart card to be used in it.
* Other smart cards will be blocked from using this decoder.
* All smart cards and decoders that are already married cannot be used independently; otherwise an error message ''E17'' will be displayed.
* An E17 message will be displayed saying ''E17 Smart Card Marriage Conflict. Please call the MultiChoice Contact Centre for assistance''.
* In future, smart card marriage for new activations and reconnections will be automated in South Africa.
* The automation of the marriage is only for South African smart cards and decoders at this stage.
Please note: All smart card marriages are tracked and audited.
When will Smart Card Marriage be implemented?
# Rollout will begin from 14 February 2007.
Will there be changes to the decoder and smart card packaging?
Different colours will be used to distinguish the decoder packaging between SA decoders and those destined for the Africa markets.
The following will now appear on the SA packaging:
* The Smartcard (V5) is married to the decoder and can therefore only be utilised as a unit. It cannot be used independently.
* These components will not function outside of the South African border. MultiChoice Africa (Pty) Ltd accepts no liability should these components be taken out of the South African border.
* Use of the decoder subject to terms and conditions.
* Subscription terms and conditions are available on:
www.dstv.com.
* Not for commercial use (This is only applicable to Dual View and PVR)
How will subscribers be notified of this change?
Notifications will be released as follows:
# March statements
#
www.dstvafrica.com
# Subscriber Newsletters
# DSD Messages – if necessary
In addition MCSA will run On Air promo on Channel 11 (IS-7)