DUNE - Data Usage Notificaction Emails

Morning All.

An official email from Neotel will be sent out to everyone round Wednesday confirming the process to opt in to DUNE.
It will pretty much state the same as I have detailed earlier.

Thanks

Hugo
 
Good day ***************,

Thank you for your email.

The service has been activated. Your notifications will start from tomorrow.

If you need any further information about our service, you can call us on 0800 333 636 or email us at [email protected]. We will be more than happy to assist you.

Kind Regards,

Kekeletso
Customer Service Consultant
Neotel (Pty) Ltd
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Ok, lets wait & see if this is going to work.
 
Open.

Mails have started to be sent to all, please follow steps to completion and opt in.

Thanks

Hugo
 
I haven't received a mail yet, nonetheless, called earlier this morning and was sorted out pretty quickly. Hoping to receive a usage mail soon (hopefully by tomorrow)...
 
I see the mention of billing, which is complete and utter bollocks..

If you can't report on my usage while your "billing" cycle is on going then how can I actually USE your systems whilst the cycle is ongoing.

Try pull another one why don't you?
 
This is insane.
It's like having a car and then you can choose to "Opt-in" for a petrol gauge, LMAO :D

I can see myself moving very soon to MWEB...:whistle:
 
We don't implement and you complain......
We implement, and you complain.......

I'm seeing a pattern here......

Thanks to those who have already opted in.

Hugo
 
Gee, "Dune" hey? "Data Usage Notification Emails". Kinda like the ones Mweb, Telkom, Axxess, etc, etc, have had for years.
Like watching the little screen at Pick 'n' Pay clock up your groceries:
"Would you like us to scan every item, Sir, or just throw them all in your trolley?
Or the digits on a petrol pump whizz around and around:
"Paying for this petrol, Sir, or should I just slosh it in till it's full and send you on your way?".
Or one of those little wooden Tibetan prayer wheels spin in the wind. Or an abacus. Or counting your ten fingers every morning to make sure none went missing in the night.

Really. I mean, like, really. This couldn't be implemented from the start, as a matter of course, to every subscriber, automatically? In 2010? With computers and stuff at your disposal?
 
Of course people complain,

This is NOT a solution worthy of a company like Neotel... Where is the website that can tell a person how much they've used at any given point in time. Daily emails? that also can't be sent out during the billing cycle? We left the 90's quite a long time ago...
 
Dear **********,

We apologise for the inconvenience , the data notification service has been delayed until Monday.

If you need any further information about our service, you can call us on 0800 333 636 or email us at [email protected]. We will be more than happy to assist you.



Kind regards,



Neotel Customer Services



Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 377 523

www.neotel.co.za

[email protected]
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:( What else can I say. :(
 
Also haven't received my e-mail.

Not even sure if I want to ask this, but is this service that we have to, "Opt-in" for, free?

Or is that the reason we can't get our usage between the first and the seventh, because we will be charged for it LMAO.
 
0rk0 said:
Also haven't received my e-mail.

Not even sure if I want to ask this, but is this service that we have to, "Opt-in" for, free?

Or is that the reason we can't get our usage between the first and the seventh, because we will be charged for it LMAO.
Click to expand...

It better be free.
 
Well it was supposed to be launched on the 17th.. so at least Neotel sticks to form and can't meet even a very basic deadline that they set for themselves.
 
You Know i remember a article about Neotel being in financial trouble... I am starting to think this is the case? I recived my usage reports! ... Well not actualy ... It was sent via Email..

1) Only had the last 2 days of "MARCH" on it!
2) Was in a Excle format which showed time datausage and more .. But also showed i used 533mb ... My March bill said 2550 mb ..by the way!
3) I dont think it was my own as it may be some elses ... i think .. "Hence the two upper pionts are moot!" If i am correct.

I would post the Excel report but i dont know who's identity it would compromise!

But ..Hold your anger as Hugo.. he is trying .. If i were him i would have moved on!
 
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