Duplicate Debit order question

DarKWateR said:
Well they still have not returned my money :mad::mad::mad:
Click to expand...
Have you been in touch with their account department? They have informed us that they are processing refunds and you should contact them if you don't see one.
 
Yep I emailed them with no response whatsoever. Are they just paying back the folks who keep mailing/contacting them and just hope that the other users don't notice the difference in their accounts??

Iburst is really messing up big time
 
Another one

They tried to pass a debit order against our account this month. (Which thank goodness was declined by the bank..)
This despite us paying them via EFT every month by long standing arrangement and e-mailing them the proof of payment every month.
They then still had the gall to phone my wife and speak to her in a very rude manner claiming the account had not been paid and hanging up the phone on her...
To date I have requested them to phone or e-mail me (once by via phone call and 4 times via e-mail) about this already and still no response.
Not that I am really expecting anything from those bunch of #@!%!
This is precisely why I will not allow them to do debit orders against our account.
It is as good as giving a thief your ATM card and PIN code..
 
What a Joke!

This after their own statement on this forum recently...

http://mybroadband.co.za/vb/showthread.php?p=2203854#post2203854

The REAL iburst information posting

With regards to some of the specific issues raised on this site recently, the comments about our accounts / retentions department are, we believe, rooted in the past as iBurst did have issues with our billing and other internal systems but these have been resolved after a thorough internal audit.
Click to expand...
 
Last edited:
How many of you have suddenly recieved this e-mail from iBurst?

DEAR MR xxxxxx xxxxxxxxx.
We have noted that your account is in arrears to the amount of R599.This amount does not include your current billing.
As we would like to continue providing you with an uninterrupted service, we request that you settle the arrears urgently. Please note that failure to make payment may result in a suspended service.
Please make a payment into the following bank account as soon as possible:
Nedbank - JHB Business Centre
Account Name: iBurst (Pty) Ltd
Account Number: 1284 100 898
Branch Code: 128405
00008788e: 128405
Reference: 00008788
If you have already settled your account, please ignore this email and thank you very much for your valued support.
For queries on your account, please feel free to contact us on 0861 iBurst or email us on [email protected]
Kind regards
iBurst Credit Management Team
Click to expand...

My account is bang up to date. I have e-mailed the lady (Sonette Louw) who sent it to me as well as Shaun Green, but no response as yet.
 
BigAl-sa said:
I haven't checked on mine yet (don't like doing banking stuff from work), but did they also refund the bank charges?
Click to expand...

Nope. No bank charges refunded, just my subs. I see in the iBurst announcements, that the charges will be refunded as well.. Not sure how this is going to happen..
 
iBurst customers who were debited twice on Friday, 31 October as a result of a technical error by Nedbank are informed that the bank charges arising from the double deduction will be refunded. However, claims that involve a debit order returning will be examined individually and the customer will be required to substantiate that the double debit was in fact the cause of this transaction fee.

Customers are advised to contact iBurst’s Accounts Department on 087 720 7200 during office hours or e-mail [email protected] with any further queries pertaining to their accounts.
Click to expand...

Are we really to believe that it is Nedbank that decided to run double debits against the ibust subscribers?

Perhaps Nedbank was to stupid to realise that if ibust puts the same account number in the EFT instructions a few times they actually mean it should only run once.

Once again ibust make statements in a locked thread where they do not have to take responsibility for their actions.

So you hear that Nedbank? You are now cr@p because ibust screwed up. :rolleyes:
 
Last edited:
Like most companies, I think they outsource their debit order runs, so it is possible. look i'm not saying that it is Nedbank fault, I'm just trying to be objective about it and saying that it is possible.
 
Murmaider said:
Like most companies, I think they outsource their debit order runs, so it is possible. look i'm not saying that it is Nedbank fault, I'm just trying to be objective about it and saying that it is possible.
Click to expand...

They have their own accounting department. I would imagine that one of the duties of that department is to send Nedbank a EFT instructions file every day to run the debits for that day. (And make other payments like salaries and whatnot).

Now if Nedbank receives instructions to debit Rxxx form account yyy twice they are going to do as told. The question is why those instructions were doubled up.

Was it some idiot in charge of the EFTs or was it the notorious ibust accounting system?

Or was it Nedbanks fault. They decided to just for the heck of it double debit a couple of accounts...

Naturally the ibust rep will just keep quite, post a lie in the locked thread and be done with it. :rolleyes:
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X