Thought I'd comment on this even though I'm late.
* Expensive fees: Transaction fees are a bit steep, especially with things like eToro being free. It's quite frustrating, but on the other hand, they are about the cheapest in SA.
* Expensive management fees: This is largely not an EE issue - unless you hold their baskets.
* Interface: Somewhat agree, although I know my way around quite well now
* Slow transfer: Haven't had issue with slow transfers into my ZAR account. I haven't withdrawn so I can't comment on that.
* Info on stock: Google the ticker? For ETF's, I do that and grab the MDD from the source so I can read up about it. That's what I do anyway.
EasyETFs is also handy in some cases. On top of that, there are usually a bunch of links if you go into a stock:
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* ETN: Agree
* Crypto ETF: Somewhat agree. On the one hand it is a simple solution if you want to hold a fair variety of crypto without using a different company, but IMO it's too costly. I also think the lack of crypto ETFs is out of EE's control. It's not just an EE issue here.
* Crypto Basket: I can't seem to find this, but I assume the basket comprises of companies involved in Crypto in some form or another. This should have been apparent by looking at what makes up the basket.
To me, a lot of your gripes are out of EE's control - can't really think of EE being bad because of them. But in the spirit of trying not to be too biased, I will say that their support is **** LOL.