Elitehost down?

Stormer12 said:
Hows things going now guys. all my sites are reponsive again & up.

@Elitehost when are you sending the brief as to what and why it happend and what are you guys going to do for it not to happen again.
Click to expand...

Hi Stormer12, a detailed report was sent out this morning. Please contact us if you have not received it.

We truly appreciate the support we received. Our report makes mention of a new network that we have been building to allow us to have more control and mitigate attacks faster. We are doing all we can to improve our response in situations like these in the future and hope to prevent such prolonged effects of attacks.

Regards,
Jason
Elitehost
 
no report received here as well.

also full May invoice, where is this:
What is your uptime guarantee?
We offer a 99.9%+ uptime guarantee as per our Service Level Agreement (SLA). If your site isn't available 99.9% of the time within a given month, we will give you a pro-rated credit for the downtime
Click to expand...
 
lived666 said:
no report received here as well.

also full May invoice, where is this:
Click to expand...

You need to actually write to them about it - I believe a calculation needs to be done first.

Regarding the report, best you open a ticket to ask for the email if you did not receive it.
 
_neo said:
You need to actually write to them about it - I believe a calculation needs to be done first.

Regarding the report, best you open a ticket to ask for the email if you did not receive it.
Click to expand...
And then post it here.
 
Elitehost said:
Hi Stormer12, a detailed report was sent out this morning. Please contact us if you have not received it.

We truly appreciate the support we received. Our report makes mention of a new network that we have been building to allow us to have more control and mitigate attacks faster. We are doing all we can to improve our response in situations like these in the future and hope to prevent such prolonged effects of attacks.

Regards,
Jason
Elitehost
Click to expand...
only see your reply now. I did not get any reports.

My websites is really stable and fast now. And your support is always there to guide and help. so i dont want to move away.

its just crap if it goes down for almost a day.
 
Stormer12 said:
only see your reply now. I did not get any reports.

My websites is really stable and fast now. And your support is always there to guide and help. so i dont want to move away.

its just crap if it goes down for almost a day.
Click to expand...

Afternoon Stormer12, thank you for the kind words. Please PM me directly with your account details (primary email or domain hosted) so I can check your account and ensure the report was sent.
 
Waylander said:
Can you not just publish the report on your website?
Click to expand...

The report contains sensitive information regarding the attack, for this reason, we have been advised not to release the report publically. It was emailed to all affected clients directly, if you have not received it please PM me.
 
I guess everyone has been happy the last couple of months? Everything has been smooth my side, great job Elitehost :)
 
We've been using Elitehost for a year now, and had a very rocky start - admin-wise not technical.

Haven't experienced any real problems with their servers and uptime during the year. To me, that should be par for the course for any decent hosting co and no basis for a recommendation.

What has impressed me, and is a reason to highly recommend them, is their outstanding support since our rocky start. There will always, inevitably, be technical issues that arise somewhere along the line, but if the management is so committed to great service I have confidence those issues will be addressed in the most efficient way.

Great job Elitehost. Thanks for the quick, efficient and friendly support.
 
Perhaps we can have the thread name changed to Elitehost Discussion or something similar?
 
squirrel said:
Perhaps we can have the thread name changed to Elitehost Discussion or something similar?
Click to expand...

Agreed - something like the one for WA?

Edit Perhaps we could have pinned threads for the top five hosts?
 
squirrel said:
Perhaps we can have the thread name changed to Elitehost Discussion or something similar?
Click to expand...

why, this thread is about when they are down, which is more often than my wife but that's a different topic - just start a general discussion thread if you want one.
 
Investigating

We are currently experiencing a network outage affecting our Johannesburg location and are investigating the cause. Please accept our apologies for the inconvenience. Updates to follow.

Jun 20, 12:44 SAST
 
lived666 said:
why, this thread is about when they are down, which is more often than my wife but that's a different topic - just start a general discussion thread if you want one.
Click to expand...

It hurts their brand image. There's a lot of other discussion here, and this thread keeps being bumped every time an issue arises. It also shows up on Google search results which hurts Elitehost. Even though they've had problems in the past, they deserve to succeed.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X