email recovery from iPhone

techead

techead

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Hi

My aunt sent in her Macbook for repair and the technician reloaded the software, and deleted all her email in the process.

She still has about 7000 emails on her phone though. So I am thinking , either they are in the cloud (which I am 99% certain they are not) or they have simply been downloaded to her phone.

In which case I need to get them from her default apple mail app, into the mail app on her macbook.

Any ideas how I go about that?
 
Have you tried just logging back into iCloud on the Macbook? Or even on a browser try to log into iCloud.com with her Apple ID and check if the mails are there.
 
Who is the email provider? Was she using IMAP or POP3?
 
Jacada said:
Have you tried just logging back into iCloud on the Macbook? Or even on a browser try to log into iCloud.com with her Apple ID and check if the mails are there.
Click to expand...

Nah that wont work from what I understand, it's not iCloud email.

bwana said:
Who is the email provider? Was she using IMAP or POP3?
Click to expand...

that is the thing, she was using a POP3 account (delete email on server after download) and the provider it Hetzner

shame, she's in a panic... all work emails
 
techead said:
that is the thing, she was using a POP3 account (delete email on server after download) and the provider it Hetzner

shame, she's in a panic... all work emails
Click to expand...

Have you tried logging in via the web portal? Back when I used pop I had leave a copy on server selected so I could receive on multiple devices.

EDIT: I know you said it was on delete after download but how was she able to have them on two devices? :confused:
 
Last edited:
techead said:
Nah that wont work from what I understand, it's not iCloud email.



that is the thing, she was using a POP3 account (delete email on server after download) and the provider it Hetzner

shame, she's in a panic... all work emails
Click to expand...

They are gone.


This is why you dont use POP in 2008>
 
Has she never done a backup?

She may end up forwarding them on to herself... all 7000 of them.

Whatever happens next get her off POP3!
 
bwana said:
Have you tried logging in via the web portal? Back when I used pop I had leave a copy on server selected so I could receive on multiple devices.

EDIT: I know you said it was on delete after download but how was she able to have them on two devices? :confused:
Click to expand...

that is a good point! I will only have access to her devices later, so will have to see exactly what is setup on them
 
bwana said:
Has she never done a backup?

She may end up forwarding them on to herself... all 7000 of them.

Whatever happens next get her off POP3!
Click to expand...

shame, I dont think so. People don't backup their data, and then cry when it's gone.

IMAP :)
 
If there is anything left it would be through Hetzner's webmail.

If that's gone, then it's gone.

But rather teach her a lesson in living simple...you probably don't genuinely need any of those emails.

And you should really get a proper email service if it's that important to you.

****

Also please tell me where this "technician" works because he needs to be fired. Reloading a Mac is pretty much never necessary. Probably some Windows techie pretending to be Apple relevant.
 
I once got sued for "deleting" some emails from a HDD that was past its last legs. The customer, a musician, was adamant that it was not the failing HDD that caused the problem, but my inept work

It would not boot up due to "Seek error"

This costly exercise causes me to back up all customers machines the moment they come in the door, and decline to fix machines that won't boot up

The lawyer was a fierce tiger and initially wanted R100k and sent me a summons
 
So even if all her email was downloaded to her iPhone and is sitting there (and nothing on the Hetzner server), there is no way to sync it to another cloud account? Or extract it and re-import it to her Mac?

I doubt she is going to forward all 7000 work emails to another address :)

Thanks for the help thus far, much appreciated
 
chrisc said:
I once got sued for "deleting" some emails from a HDD that was past its last legs. The customer, a musician, was adamant that it was not the failing HDD that caused the problem, but my inept work

It would not boot up due to "Seek error"

This costly exercise causes me to back up all customers machines the moment they come in the door, and decline to fix machines that won't boot up

The lawyer was a fierce tiger and initially wanted R100k and sent me a summons
Click to expand...

ouch!

I don't know who the person is, or who the company is... I am sure I could find out, but I'm not risking getting sued myself :o
 
If it's the same hdd and only did a quick format you can quite possible still recover the mail. Just don't copy anything or install anything to the hdd.
 
techead said:
So even if all her email was downloaded to her iPhone and is sitting there (and nothing on the Hetzner server), there is no way to sync it to another cloud account? Or extract it and re-import it to her Mac?

I doubt she is going to forward all 7000 work emails to another address :)

Thanks for the help thus far, much appreciated
Click to expand...

Unlikely.

The device is encrypted and doesn't allow that kind of access. Short of forwarding them all of course.


There's a reason the FBI hates them...
 
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