Esquire warranty is worthless

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killadoob said:
I know i used to get credits often which was awesome because sometimes a faulty object can cost more money and if they have no stock you can use that credit for something better. Sometimes you win, sometimes you lose.
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This has happened to me before (Getting the original purchase price of an XFX 8800GTS 320MB and being able to buy a 8800GT 512MB which was way better)

Esquire, I'm one of your more avid supporters, but your warranty terms are truely ridiculous.
Customer service goes further than the point where their money goes into your bank account.

You screwed me over on a CAR mp3 player's warranty as well, I didn't have the original invoice as it was thrown away when my car was washed the next day.
I'm the account holder, you have me on your system. Forcing me to have my original printed invoice is pathetic, if you REALLY want to do business that way, rather email account holders the invoice as well.
Seems like you're covering your tracks quite well so as to provide as little as possible after-sales-service.

As stated above: If a client comes back to one of your resellers with a faulty product, without the client having packaging, then the reseller would have to take the hit under the CPA?
That is in my opinion plain illegal action against your resellers.
 
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Esquire you just lost my companies business. If this is how you regard your customers, then i will gladly take my business elsewhere.
I will be closing my company account with you as soon as possible.
 
Surely then the same should apply to the customer?

e.g. If I buy a product three months ago that costs R1,000 - and it breaks, and the price is now R600... I should be well within my rights to demand my money back instead of swap-out?
 
xrapidx: The reality is they won't. Unless we take them to court (small claims for example) we won't get a new drive.

Everyone knows it is about bottom line. They want more money.
 
xrapidx said:
Surely then the same should apply to the customer?

e.g. If I buy a product three months ago that costs R1,000 - and it breaks, and the price is now R600... I should be well within my rights to demand my money back instead of swap-out?
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Do you think Esquire maintains the price on stock bought 6 months ago at old prices? Let's say they bought 100 printer cartridges and were selling them for R500 each 6 months ago. Now the NEW price is R750, they just mark the old stock up and make an instant profit.

i.e. win some, lose some.
 
this is why i have an account with them , but hesitant to buy big things :erm:. <3 carbonite
 
Yeah, think I'm done with Esquire as well. I don't want to struggle with a return should hardware become faulty.
 
well let esquire carry on not commenting and screwing over the clients, I too have had issues with esquire and i just cannot bring myself to buy from a company that only cares about their own pocket and not the customer. There are many suppliers out there that deal the exact same stuff at cheaper prices and they are much more customer friendly. what Esquire will eventually realize is that mybroadband is in the top10 most visited sites in the country and word of mouth will spread and they themselves will land up being the ones losing. If this warranty does not get honoured and the HDD replaced for the OP, I will make sure my company and all my friends company's do not buy from esquire again either.
 
xrapidx said:
Surely then the same should apply to the customer?

e.g. If I buy a product three months ago that costs R1,000 - and it breaks, and the price is now R600... I should be well within my rights to demand my money back instead of swap-out?
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Exactly...

DjStyles said:
Esquire you just lost my companies business. If this is how you regard your customers, then i will gladly take my business elsewhere.
I will be closing my company account with you as soon as possible.
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Probably wont buy from them again as well...


Even PC Zone who I really despise swopped out my hard drive. They swopped out with a Seagate because they didnt have Samsung's
 
m4dh4tt3r said:
well let esquire carry on not commenting and screwing over the clients, I too have had issues with esquire and i just cannot bring myself to buy from a company that only cares about their own pocket and not the customer. There are many suppliers out there that deal the exact same stuff at cheaper prices and they are much more customer friendly. what Esquire will eventually realize is that mybroadband is in the top10 most visited sites in the country and word of mouth will spread and they themselves will land up being the ones losing. If this warranty does not get honoured and the HDD replaced for the OP, I will make sure my company and all my friends company's do not buy from esquire again either.
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Seconded, time the consumer stick it to the man for k@k service
 
iceman23 said:
Exactly...




Probably wont buy from them again as well...


Even PC Zone who I really despise swopped out my hard drive. They swopped out with a Seagate because they didnt have Samsung's
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At least that makes sense since Seagate runs Samsung HDD division.
 
I rather purchase from a reputable dealer. The Esquire "discounts" is not worth the effort later. Many times I can get the same hardware at a retail store on special inclusive of vat close to the esquire advertised price excluding vat.
 
Guys, I say now is the time to talk with your wallet.
If you are unhappy with Esquire, close your account and let them know about it.

Its time these okes realise that they are not dealing with clients they can take advantage of.
 
iceman23 said:
Even PC Zone who I really despise swopped out my hard drive. They swopped out with a Seagate because they didnt have Samsung's
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PC Zone have developed quite an impressive catalogue of late. Some really nice looking toys in their product offer.
 
What does rpm say about this, since Esquire is registered as a dealer on myBB I believe?
 
Fuma said:
What does rpm say about this, since Esquire is registered as a dealer on myBB I believe?
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As long as he pays I'm sure he doesn't mind. Negative or positive, a platform to engage with customers is worth every cent.
 
DjStyles said:
Guys, I say now is the time to talk with your wallet.
If you are unhappy with Esquire, close your account and let them know about it.

Its time these okes realise that they are not dealing with clients they can take advantage of.
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Too bad I cannot close my account if I want to regain my money.
 
Billy said:
Why should end users take a hit because manufacturers build factories in floodplains?
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So maybe he should speak to Freecom and not Esquire then?

As a distributor, I've had similar issues. If the vendor is not prepared for whatever reason to swop, what can we do? Yes, we can go out of our way and take th knock ourselves - but sadly we can't do this for every client.

I've had situations where I have begged the vendor to change etc, but they're not interested. You can slate Esquire, but in many cases, the vendor is also to blame
 
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