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The point that I was trying to make is that if you go to the ASA, at least go there with the correct information.

If your complaint is:
"The length of the road remains unchanged so therefore it is not shorter"

SANRAL will just respond:
"By shorter, we were referring to the amount of time a trip will take, not the length of the route"

And complaint dismissed.
 
And how will the tolls influence the amount of time a trip takes?
The obvious argument is that the "improvements" in the form of extra lanes and exchanges will shorten your journey. And then when they start tolling more people will car pool thereby reducing the number of cars on the roads. All contributing to shortening thy journey.
 
The point that I was trying to make is that if you go to the ASA, at least go there with the correct information.

If your complaint is:
"The length of the road remains unchanged so therefore it is not shorter"

SANRAL will just respond:
"By shorter, we were referring to the amount of time a trip will take, not the length of the route"

And complaint dismissed.

Well, what do you suggest. It doesn't look like my complaint 'stuck' so I'll have to do it again.
 
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