Evdo to 1x

verushen said:
ok now im back to that problem also...

What is going on ?

this is crazy...for all the time i had this ISP i spent more time quering and swapping out than anything else...

Are all their devices just faulty....

Have you guys also requested ports being opened ? Is it a co-incidence that this happened twice after the ports where opened on a new device ?

Neotel Rep where are you ? Answers please !
Click to expand...

I've noticed the same thing. I've asked for my ports to be closed again. Still waiting though.
 
the problem is that if ports are closed again, then we are back to being restricted from promised resources....

well my UNLIMITED service is definitely limited in more ways than i imagined....

on the brink of calling it a day with neotel..
 
yeah mine to , the neotel techi was at my house for about 3hrs trying to figure it out , he said they must have messed up the profile , or the dive is faulty , he told me to swop the device again which im doing today , im not going to open the ports again as it causes tooo much problems
 
I'm fed up with Neotels crap issue tracking

I'm rapidly losing my sense of humour with Neotel. I've just called the help desk to follow up on my problem and, there's no mention of my fault on their system! One week, at least 8 calls and 2 swapped devices later and Neotel still doesn't know that I have a problem. Every time I call, I have to go through the same *****. Every time the consultant swears blind that my fault has been updated on the system only for me to find out nothing was recorded next time I call and the trouble ticket numbers don't seem to help either.

I'm so glad I only downgraded my adsl instead of cancelling it completely otherwise I would be royally screwed connectivity wise by now.
 
orin76 said:
I'm rapidly losing my sense of humour with Neotel. I've just called the help desk to follow up on my problem and, there's no mention of my fault on their system! One week, at least 8 calls and 2 swapped devices later and Neotel still doesn't know that I have a problem. Every time I call, I have to go through the same *****. Every time the consultant swears blind that my fault has been updated on the system only for me to find out nothing was recorded next time I call and the trouble ticket numbers don't seem to help either.

I'm so glad I only downgraded my adsl instead of cancelling it completely otherwise I would be royally screwed connectivity wise by now.
Click to expand...

i had the same problem , thats why i phoned my area rep and he sent out a techi;)
 
I just had a Neotel IT support guy try and help me over the phone. He didn't manage to solve the problem, but he's arranging for a technician site visit on Monday.
It was nice to finally be able to have someone work on my problem while I was with them on the phone. At least this way, I know something is being done. The usual Neotel response of "your fault has been escalated" doesn't tell you anything. For all you know, your fault could be lying forgotten in some guys inbox. I'm just glad I finally got some concrete feedback even if it wasn't what I was hoping for.
 
verushen said:
Hi Guys

I have neotel uncapped unlimited...
for the first few days it was flying, getting dl speeds of 800kbs plus on speedtest.net

since friday, i can only connect at 1x...
my modem initially says EVDO...as soon as i hit the connect button it attempts to connect then falls to 1x and connects...

Has anyone experienced this problem ? Any ideas on why this happends ?

Thanks
Click to expand...

I've been having the same problem since yesterday. I have had full (4 bars) EVDO signal since I started using Neotel in mid December 2008.
It has really been frustrating to say the least :mad:

I doubt if it is the device or even the opening of ports as has been suggested here by other people with the same problem, it is just ***** signal and/or congestion (is this gonna happen more often when more people sign up in my area? :confused:)

Awaiting Neotel's response (will I even get one before next year this time???)
 
It's taken 10 days, but I think my problem is finally solved. On Saturday, I managed to talk to one of Neotel's IT guys as opposed to the usual helpdesk drones and today he managed to find and correct a setting on my Neotel profile that locked me at 1X instead of EVDO. Basically it took Neotel 10 days to realise that my configuration was incorrect.

I guess I should just be happy that I'm back at EVDO again. I just hope it lasts this time.
 
McGuywer said:
@ Orin76:

Does your sig still apply?
Click to expand...

Not really. The product itself is adequate (although tower congestion is starting to become an issue). The problem is Neotel's support. It took me so long to get to a point where I could actually talk to someone who wasn't troubleshooting from a script. If I'd been put through to someone in IT on day 1 of the fault, I would've been sorted in 24 hours or less. Instead I had to put up with ignorant consultant after consultant.

I'll change the sig to something more appropriate when I'm a bit more clear headed.
 
Same problem, brand new prime unlimited

Hey guys, I JUST got a Prime Unlimited account today, and I have the same issue, where my unit says EVDO when not connected, and as soon as I connect, it says 1X?

The speed is woeful! 16KB/s download at best!

When I connect, it says connected at 2.4Mbps (clearly not running at that, though).

I have not asked for my ports to be opened.

Orin, has your unit stayed at EVD0 since you last posted? Should I call them and demand to be put through to an IT guy?

All the helpdesk could do was give me a ticket number. Blah.

(as a side note, I cannot connect at all through the Neoconnect manager, it always give me error 691 invalid user/pass. I connect via the windows networking method).

Any help would be greatly appreciated, thanks!!
 
Unfortunately, you're pretty much screwed until Monday. Neotel's IT support only works office hours. If your problem is the same as mine then it's an ID10T problem on Neotel's end. Someone has misconfigured your profile.
 
Buuger, I figured as much. So on monday should I demand to speak to an IT consultant? Hopefully it is the same issue, as there appear to be several threads like this one, yours being the only one with a result!

How is it misconfigured?
 
From what I could gather., there is a field in your configuration profile which specifies EVDO or 1X. In my case, it took Neotel almost 2 weeks to figure that out.
 
Gosh, that's dumb. You'd think that since you filled in a PRIME UNLIMITED form, it stands to reason it should be EVDO. oooh, I hope this can be sorted out, I don't want buyer's remorse so soon.

An IT consultant there should be able to sort me out then on monday? I should just demand to be put through to one?

Otherwise, your line's been fine since?
 
Davrinhatesyou said:
Gosh, that's dumb. You'd think that since you filled in a PRIME UNLIMITED form, it stands to reason it should be EVDO. oooh, I hope this can be sorted out, I don't want buyer's remorse so soon.

An IT consultant there should be able to sort me out then on monday? I should just demand to be put through to one?

Otherwise, your line's been fine since?
Click to expand...

Where I live, my Neotel experience is getting steadily worse. I suspect my area is getting very congested. Fortunately, I work in an area that Neotel says is not covered even though I have full signal and average over 160kB/s downloads during office hours. Now I just keep my device at work during the week and cue up downloads so yes, you can say my line has been fine since then although my overall Neotel experience has not been.
 
After turning the phone off an and on about 100 times, it connected as EVDO....for maybe a minute, then it started losing signal then popped back to 1X. I really hope this is something on their side..I wouldn't want to have been sold a PRIME package when I can only get LITE reception (according to their site I have "good" PRIME reception...but now suddenly I can't check, has anyone else got the problem where they can't see the reception bit on the neotel website?).
I hope this can be sorted out, I'm pretty jaded right now.
 
Well, A Neotel dude phoned me today, told me he activated EVDO on my account, and to restart the unit and try to connect again. I did this, but, alas,it still switched to 1X.
So he said my unit is faulty, and will need to be replaced. I'm holding thumbs that this IS the case now, as my EVDO is apparently activated. I'm not charmed with the speed I'm getting (not to mention the line-drops).
Will see in a few days when they bring my replacement, I guess.
I'll update as soon as I have any results (in attempt to reach the cause of this problem for all who are experiencing it)!!
 
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