Excessive charges on Vodacom data usage

[Novice guy]

Last month I signed a contract with Nashua for a Vodacom phone and router with 2GB per month of data usage. I was expecting to pay around R800 per month for the service. But lo and behold this month I got an invoice of R2154! When I queried this, I was told that I had exceeded my data usage on the router and was thus charged for the excess data usage. Yet my contract allows for termination of data usage when the excess reaches R300. I was told that there was a glitch in the system and the termination was not effected when the R300 mark was reached. Thus, my question is why should I pay for a fault that was caused by the glitch? It was not my fault that the operator kept my data open after I had reached the limit. Any thoughts on this?

 

[The_Ogre]

/Facepalm

As jy nie wil hoor nie

/yawn

 

[khaada]

Of course you shouldn't pay if they have admitted the fault was on their side.

 

[The_Unbeliever]

Vodacom. Nashua Mobile. There's lots of horror stories on this forum regarding Nashua Mobile. And Vodacom as well.


Should've gone for Afrihost, 8ta or CellC rather...

 

[aybbleek]

Never ever sign an open-line mobile data contract, TopUp/capped or nothing at all. You WILL get bill shock otherwise.

 

[mr_norris]

Never ever sign an open-line mobile data contract, TopUp/capped or nothing at all. You WILL get bill shock otherwise.

+1.

The only people who can resolve this (IMO) is yourself with Nashua Mobile. Chat to them, go to one of their stores and speak to someone in person.

 

[10i]

you got bitten by the OOB shark .. sorry

(out of bundle)

 

[albert123]

Thus, my question is why should I pay for a fault that was caused by the glitch? It was not my fault that the operator kept my data open after I had reached the limit. Any thoughts on this?

Not your fault, but your problem. Vodacom has no desire to care about your problem....

Item 1 on their terms and conditions of the so called limit:

Call/Data Limit locking is not guaranteed from a technical point of view and should be used as guidelines to manage spend on your account. If for any reason the limit is not implemented, you are still liable to pay for usage on the account.

Ironically the link is under "peace of mind"... :erm:
http://www.vodacom.co.za/personal/m...vices/peaceofmind/calllimittermsandconditions

 

[Other Pineapple Smurf]

Not your fault, but your problem.

Not his problem, did you not read the "Nashua" part. It is his problem that he went to them.

 

[teamed209]

Not his problem, did you not read the "Nashua" part. It is his problem that he went to them.

I haven't dealt with Nashua in particular but I did have a similar roaming data problem with Vodacom half way through last year. Tried chatting to the call centre's who basically said too bad despite an admission it was their fault. I landed up using hello peter and got a call/email back from one of their consultants who resolved the whole situation for me so I would suggest going through the motions and hopefully someone sorts you out but if not then resort to hello peter/their facebook page as then it gets noticed.