Excessive Data Usage On Telkom ADSL

It would be GREAT if people first READ and UNDERSTOOD before rapping away at their keyboards with ADVICE.

I use https://secure.telkomsa.net/, the Telkom Connection History provided by Telkom proves that there were no connections during the period I claim not have been connected. All GOOD so far.

During that same period the Usage email I received FROM Telkom, indicated that I used 18GB of data. How is this NOT a Telkom contradiction / ERROR / Flaw / System glitch?

What does changing my password have to do with this?

FACT!!! The data loss during end June / beginning July WAS and IS a Telkom ISSUE!
 
Ah so yours isn't just another of those 99.9% of cases where the wall of text complaint about unauthorized use of data could have been easily avoided by simply changing a password. You triggered me with the "Customers also lapped up the “change your password” crap as though it was a message straight from the gods" line, which as you do know would have been perfectly appropriate in those 99.9% of cases. My negligence not reading your post thoroughly (time is scarce these days innit?;P).
Edit: And I see you did already answer me on page 1 when I suggested the password change, lol. My apologies, I'm the idiot here XD. Hopefully something good does still come out of this as yes, Telkom were clearly at fault. Respect actually for taking them on for so long - this thread has been going on for a while! If every customer was so persevering against corporate bull****, maybe we wouldn't still have so much of it to have to deal with every day!
 
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FairTradeCraig said:
Lost or Stolen ADSL Data

My Telkom ADSL data was stolen or lost. I am only aware of the loss between 19 June and 15 July, as during this period I was connected to my Axxess account. I estimate a loss of just under 40GB. On 19 June after receiving Telkom’s 80% usage notification, I changed over to my Axxess account, which I stayed connected to until all my Axxess data was depleted on 15 July. By this time, I also lost 18.66GB of my Telkom July data allocation.

The part that is absolutely frustrating, is Telkom’s blatant, ‘We Don’t Give a hoot’ attitude - this is my experience with Telkom in this regard. I’ve made numerous calls to 10210, demanded to speak to a manager on a few occasions, Mr C Ricks and Ms B Jacobs answered the call, I’ve received IT References, Interaction IDs and tons of “You’re not the only customer with this complaint. We’ll investigate”. Around 19 July, I received 15GB Pre-paid Top-Up data from Telkom. This does not even make up for the data loss in July alone.

Here’s the concerning bit. If this is fraud / theft, it could possibly be internal with Telkom staff. At least it can be traced and sorted – I hope. If this is a system glitch, how much more data can be lost while a client is actively using their Telkom account? How will we ever know or be able to prove this? This data loss situation might not be in Telkom’s best interest – honesty, integrity and all – but it certainly is in their interest if clients must constantly top up. Top-up data is expensive data.
Click to expand...

I have a similar problem. I was told that I have 40gig data per month on my package. But only 1gb is credited or allocated monthly. What happens to this 40gb?This has been the case since I have this account. What does this 40gb means?
 
With using the new customerportal to purchase data for my DSL I have given up on 10210 10213. I am now with no data after using up my monthly 1gb credited to me. I have more than three weeks without data since the closing down of the old Top Up Tool.
 
Mntonims1726, this is an old thread.
Best to start a new thread.

Anyhow.
Your question is not clear. I do not understand your issue. Your 40 Gb is used or was never allocated?
 
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