Experience with Fiberhoods

[KoKaRoT]

Just thought I would come shed some light with dealing with Fiberhoods

I recently moved into the Kensington B area and coming from Bryanston with Vumatel Fibre for a short lived time, i was really excited to sign up again knowing my area had fibre access.

So around the 29th of September, I logged onto their website and followed the procedures, I even got a call from the sales team to confirm we all good, thought great start. signed up for 100mb with Vox

Then days went by not hearing anything after i accepted the order from Vox, I decided to chase up and got told they never received my approval, ok so a week and abit down the drain, no biggy. They confirmed they got the approval the second time.

I then got a call from an installation team to confirm a date and time when they can do a site survey, I said soon as possible, They arrived on monday 17/10, checked the site and said its fine for an ariel drop, they will send a quote for me to accept before they can commence, 2 days pass no quote, I email and ask whats going on, hours later the quote appears in my inbox, I confirm with my landlord and he wants it in another position, i update the consultant of the change within the hour of receiving the email, he says he will need to do another site survey, after being promised they will come 10am Wednesday, then they rescheduled Thursday, then again to Friday 21/10, Im still waiting to hear from them.

And here we are close to a month later, still fibreless.

Is this the norm for service these days? the client does the chasing up, wasting time getting off from work to be home and wait like kippy.

so i just wrote that off the list and moving on.

 

[koeksGHT]

Well Vuma is buying fibrehoods so eh

 

[roddyp]

Likely a result of the buyout. Doesn't make it right though.

I would suggest making some serious noise at VOX. Lodge a complaint with them.

 

[Looney]

This whole buyout thing has really caused a delay in fibre in our area. Fibrehoods were meant to start installing fibre in Glenhazel but nothing has even started. Fibrehoods wont respond to my emails regarding the progress. I am not impressed with their communication.

 

[broken1]

This whole buyout thing has really caused a delay in fibre in our area. Fibrehoods were meant to start installing fibre in Glenhazel but nothing has even started. Fibrehoods wont respond to my emails regarding the progress. I am not impressed with their communication.

They haven't finished Highlands North Waverly yet -- last block goes live February time frame. You probably will see them start in March if you lucky

 

[Looney]

They haven't finished Highlands North Waverly yet -- last block goes live February time frame. You probably will see them start in March if you lucky

According to the guy from Fibrehoods they plan on breaking ground in November, however I have a tough time believing that considering he said the same thing in September for October.

He also said that by June next year they the whole of greater Glenhazel will be live.

 

[Eskimos]

-snip-

And here we are close to a month later, still fibreless.

Is this the norm for service these days? the client does the chasing up, wasting time getting off from work to be home and wait like kippy.

so i just wrote that off the list and moving on.

Pretty much the same with my experience with Fibrehoods, except it took 2 months for us to get fibre and that was with them redoing the lines 3 times due to them being faulty apparently.

I was disappointed because when they came to give the residents association a presentation, their selling point was they're not Telkom so you won't get Telkom service. Unfortunately our experience with them was much more painful than our neighbours who used Telkom

 

[walt chen]

the service from fiberhoods in illovo is really not fine, i booked a mweb package 10m uncapped, which shows at their website. also i booked it through Mweb, Mweb did call me to confirm and asked for ID copy, then no one phoned me for installation until i phoned Mweb yesterday. Mweb told me the package was not available any more, because Vuma bought over Fiberhoods, and Vuma's infrastructure is around. If I placed order with Mweb, Vuma will draw fiber from somewhere, and the cost is about 10 thousands, and it's free installation and router if I signed up for 12 months. I told her, I saw the fiber box just next to my gate, which was installed in March this year. She said Vuma will work out from where to draw the fiber. I felt Vuma and Fiberhoods at this moment don't know how to service people. and the employees are not doing good job, like they don't know what to do in office, or Waiting for managers to come from Vuma. After two weeks, i still don't have internet. and No one from Fiberhoods is to call me for a solution.

 

[Temujin]

Maybe try dealing with fibrehoods or vumatel direct and not deal through mweb

 

[Ianf1]

the service from fiberhoods in illovo is really not fine, i booked a mweb package 10m uncapped, which shows at their website. also i booked it through Mweb, Mweb did call me to confirm and asked for ID copy, then no one phoned me for installation until i phoned Mweb yesterday. Mweb told me the package was not available any more, because Vuma bought over Fiberhoods, and Vuma's infrastructure is around. If I placed order with Mweb, Vuma will draw fiber from somewhere, and the cost is about 10 thousands, and it's free installation and router if I signed up for 12 months. I told her, I saw the fiber box just next to my gate, which was installed in March this year. She said Vuma will work out from where to draw the fiber. I felt Vuma and Fiberhoods at this moment don't know how to service people. and the employees are not doing good job, like they don't know what to do in office, or Waiting for managers to come from Vuma. After two weeks, i still don't have internet. and No one from Fiberhoods is to call me for a solution.

We have a shop in Corlett Drive in Illovo and tried Afrihost first which was with openserve. after a few months and other shops getting fibrehoods the Afrihost application was cancelled Now trying fibrehoods through iConnect. They came quickly and hooked up the first box and then said this needs provisioned, whatever that means, that was over a month ago! Now after complaining the service provider said they will fix it this weekend. So we will see on Monday. Good luck

 

[Ianf1]

We have just had fibre installed
Here are the results.
Ping: 3ms
Download: 102.65Mbps
Upload: 51.17Mbps

That is much better than the old ADSL

 

[Looney]

Cool Ideas with Fibrehoods in Glenhazel. First house to go live.

 

[PBCool]

Cool Ideas with Fibrehoods in Glenhazel. First house to go live.

Nice .

 

[Aquila ka Hecate]

the service from fiberhoods in illovo is really not fine, i booked a mweb package 10m uncapped, which shows at their website. also i booked it through Mweb, Mweb did call me to confirm and asked for ID copy, then no one phoned me for installation until i phoned Mweb yesterday. Mweb told me the package was not available any more, because Vuma bought over Fiberhoods, and Vuma's infrastructure is around. If I placed order with Mweb, Vuma will draw fiber from somewhere, and the cost is about 10 thousands, and it's free installation and router if I signed up for 12 months. I told her, I saw the fiber box just next to my gate, which was installed in March this year. She said Vuma will work out from where to draw the fiber. I felt Vuma and Fiberhoods at this moment don't know how to service people. and the employees are not doing good job, like they don't know what to do in office, or Waiting for managers to come from Vuma. After two weeks, i still don't have internet. and No one from Fiberhoods is to call me for a solution.

My experience of Fibrehoods/Vumatel is also less than sterling.

Several emails have gone completely unanswered.

I'm going to give them a couple more months to get their bloody act together and in the meantime I'll stay with my current service provider.

 

[Looney]

Nice .

It's so fast! Never in my wildest dreams did I ever think I would ever get fibre! Such a relief! Can finally give Telkom the middle finger! Well, as soon as the number porting goes through is it advisable to wait till the porting goes through before cancelling everything with Telkom or should it be done simultaneously?

 

[PBCool]

It's so fast! Never in my wildest dreams did I ever think I would ever get fibre! Such a relief! Can finally give Telkom the middle finger! Well, as soon as the number porting goes through is it advisable to wait till the porting goes through before cancelling everything with Telkom or should it be done simultaneously?

Just the analogue portion, but with Telkom you often would rather cancel everything at once to avoid complication. If you cancel before the porting is done you risk losing the number.

 

[sand_man]

Well, as soon as the number porting goes through

Number porting? VoIP?

 

[Looney]

Number porting? VoIP?

Yeah getting rid of Failkom completely.