Experience with Linteg Fibre

Well, Linteg seem to be busy one day, then MIA the next.
Fibre rollout here in Sedgefield is taking an age.
Anyone know if I can get CISP on Linteg?
Linteg's in-house providers seem a bit on the expensive side.
 
Last edited:
Grouter said:
Well, Linteg seem to be busy one day, then MIA the next.
Fibre rollout here in Sedgefield is taking an age.
Anyone know if I can get CISP on Linteg?
Linteg's in-house providers seem a bit on the expensive side.
Click to expand...
What does the website say? www.coolideas.co.za
 
Grouter said:
Well, Linteg seem to be busy one day, then MIA the next.
Fibre rollout here in Sedgefield is taking an age.
Anyone know if I can get CISP on Linteg?
Linteg's in-house providers seem a bit on the expensive side.
Click to expand...

Same situation here sadly.
They were super on the ball the first few weeks last year August to September, applying for wayleaves and trying to race against Openserve installing aerial fibre.. suddenly things slowed down like crazy and they were MIA for months.

In November they informed us (on our local fibre whatsapp group) they had some delays due to unforeseeable labour circumstances and would close the dangerous trenches for Xmas season and complete + go live in January... Meanwhile, residents were really upset with Linteg and were moaning about their destroyed driveways that hasn't been fixed in months.

Meanwhile, Openserve went live in December, and I get a line. Happy days.

January comes and goes, many trenches still wide open.

February a "Linteg" rep posts an advert for South Coast Fibre on our local fibre whatsapp group, which is another Fibre provider in the area.
I suddenly put two and two together and asked if South Coast Fibre bought over Linteg... The previously Linteg rep responded, "I will let you know at a later stage", and left the group a few days later.

I emailed South Coast Fibre directly and they confirmed they bought over Linteg's infrastructure.

End of May... It looks like people are signing up with South Coast and I it looks like installations are happening, so I assume they are finally live in some streets. But yeah, 10 months for a fairly small neighborhood is quite a long time. Initially they said 6 weeks. lol
 
Yea... for us they started off great, till their sudden disappearance... but the infrastructure here got bought up by another company who eventually made it live. Good thing for us, we now have 2 FNO's to choose from.
 
Sophiatown cluster 2 and 3 still not done. Seems like the company Prestige Matrix Networks building the network is not that competent to deliver.

Linteg abandoned these 2 clusters completely and sold it to Hurricrane who has also not communicated with the community

Open Serve has installed and done a part of the suburb already and hopefully will do the rest soon. In record time and they are live already
 
Does anyone perhaps have a copy of their terms and conditions?
I will be renting a flat for a few months with linteg fibre and would like to check their cancellation costs (If any)
 
CliffordEls said:
First part of Sophiatown has gone live with Linteg. Fibecompare doesn't show where Linteg is planning to roll out but they have supposedly started trenching other streets.

Vumatel and Telkom are fighting it out to roll out fibre in our surrounding areas. Im hoping Telkom comes here and replace their copper with fibre. Their prices are looking real appealing.
View attachment 1031238
Click to expand...
Do you perhaps have a link to a Linteg Fibre map?
 
ooooooooo you guys are in for a TREAT with Linteg fibre- I signed up with them beginning of this month and I've just had endless problems, they're off more than they're on, citing fibre breaks, this takes a day or more to fix.
My fibre was off the whole day today and now it's come back on my 100/100 line is now 20/20...

Dialling their support desk is an even bigger treat, the support guys are friendly and knowledgeable, but that's if you can get hold of them because their helpdesk number keeps you on the line for just over a minute then tells you " Record your message and we will get back to you", how does a company operate like this with a clear conscience???
I just keep dialling (12th attempt now), tried their sales department, tech support, bookings, general enquiries- all gives the automated message now, I'm in the Kibler park area.
DONT sign with this company, you will be making a very big mistake, rather stick to LTE or wait for an actual fibre provider to come to your area...
 
I literally saw the prices on linteg fibre. Wow, it is rediculous. 10Mbps for R589 and 200Mbps for R1999.. I almost fell on my back.

Keeping in mind that Openserve and Vumatel has 20Mbps for R389...

I dont know whether it is just me being a Karen.
 
@CliffordEls So My folk are sophiatown residents and long time DSL users
But now the entire DSL network has been stolen

So they are forced to use fibre
What package did you end up using what is the best solution here these prices are crazy expensive for nothing
 
Linteg is the worse thing that happened to Sophaitown. Drops every second day. I have Rain 5G backup so not really affected when they drop. I have been campaigning in our local whatsapp groups for residence to show interest with Openserve to pull fibre in but it seems people are content with poor service delivery.
 
So even just getting a ticket logged in order to get activated as a new customer is impossible
but Looking at the CEO of this company Ettienne Knipe it seems like he is rolling in the dough

So whats the next steps here ?
Icasa?

How do I get involved in bringing a change?
 
MountainTech said:
So even just getting a ticket logged in order to get activated as a new customer is impossible
but Looking at the CEO of this company Ettienne Knipe it seems like he is rolling in the dough

So whats the next steps here ?
Icasa?

How do I get involved in bringing a change?
Click to expand...
Hi there, I just moved into a complex where Linteg is the only FNO and since beginning of May - I have been fighting to get activated. My ISP has already billed me for a month saying my line is active but this is not the case. I cannot get a straight answer out of their call centre and all I want is internet connectivity that I am paying for. Have you seen their reviews on HelloPeter? https://www.hellopeter.com/linteg-fibre-pty-ltd
 
digitalp said:
Linteg is the worse thing that happened to Sophaitown. Drops every second day. I have Rain 5G backup so not really affected when they drop. I have been campaigning in our local whatsapp groups for residence to show interest with Openserve to pull fibre in but it seems people are content with poor service delivery.
Click to expand...
Sounds as bad as Hurricrane and Userverse also in Sophiatown and apparently we cannot get to move to another provider like Afrihost or Webafrica...... the drop outs, the client experience is pathetic
 
If there is anyone that knows how to change the provider, please kindly advise..... I dont think we should be stuck with just one provider.
 
Unfortunately the same experience as above. Moved into a complex where you can only use Linteg. The connection has been, at best, intermittent. Initially we had connections issues where the connection was dropped on a daily basis. This was then corrected but the speed went from 100Mbps to 50-80Mbps (although I paid for the 100). Changes were made and the speed went up, but the connection was dropped every second day.

So here is the list:
1. In our complex Linteg has a monopoly. You either use them or you use LTE, which is not an option at present in our home. Yes, it is the developer that made the decision to go with Linteg, but the level of service shows that Linteg knows they have a monopoly and just doesn't care.
2. The Linteg call center works till 20:00 during the week and they knock off earlier during weekends. Take a WILD guess when most of the drops in connection take place! Don't think of binge watching or working late (or early mornings).
3. It is ALWAYS but ALWAYS someone else's issue. A few weeks ago we received a quick write-up on the fixes done after we were off for some time. Initially the issues were blamed on a new ISP being added to network. Then it was some or the other switch that had a software issue. And so it continues.
4. Loadshedding is frequently used as an excuse. The switches stop responding due to loadshedding. According to my logic this should not happen though (generators/UPS/battery backup), but I will accept if I am wrong.
5. Firstline support has changed to a message taking center if it is a technical issue. Firstline only does password resets and they get very rude if you ask to speak to someone that can help on the technical networking side. They also promise to get a technical person to contact you but, please don't hold your breath, as it is not going to happen.
6. PLEASE don't use your own router. I have been told by both an onsite technician and the call center that my router "has too much power for the fibre". I'm still using the router, but this still causes some contention.
7. The onsite technician at our complex is EXTREMELY arrogant. To the level that I will not allow him in my home. He treats you as a total idiot and can be very confrontational and tries to get a reaction. He also treats his colleagues like dogs. I have escalated this but nothing is done.

If you can use anyone else I would strongly suggest that you to do so. If you do WFH this is NOT the provider you want to use. If you get paid per hour expect loss of income.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X