Experiences with Web Africa?

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Jamo114

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Hout Bay, Cape Town
I am considering switching over from Telkom to Web Africa, and I am wondering how the customers of Web Africa find the service? One of the big points I would like to clarify: do they peer locally with Mweb? Because I would like to play Black Ops without any lag, and that isn't possible on a Telkom account.

Thanks in advance for all your help
 
WebAfrica currently only peers with M-Web in Cape Town, thus only the Blackops servers in Cape Town is playable from the Web Africa network, even if you stay in the Gauteng area. Peering with JHB will only happen at a later stage.
 
Tinuva said:
WebAfrica currently only peers with M-Web in Cape Town, thus only the Blackops servers in Cape Town is playable from the Web Africa network, even if you stay in the Gauteng area. Peering with JHB will only happen at a later stage.
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I am fine with that, I only play on the CPT servers anyway :)
 
Jamo114 said:
I am considering switching over from Telkom to Web Africa, and I am wondering how the customers of Web Africa find the service? One of the big points I would like to clarify: do they peer locally with Mweb? Because I would like to play Black Ops without any lag, and that isn't possible on a Telkom account.

Thanks in advance for all your help
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Good choice to move to us :)
To clarify, yes, we only peer with Mweb at CT for now - however are sorting out peering at JHB with Mweb to allow full peering. This will be implemented soon.

Let me know if you would like me to have a Sales Agent to contact you for further details tomorrow morning, or feel free to ask anything - can do my best to answer them here.
Looking forward to having you on board :D
 
The customer service people are very good. Network has had issues from time to time but mostly it's good.
I'm pretty happy with them, although not too pleased with the high top-up prices.
 
I disabled all of my services with Web Africa due to several reasons; one of which would be constant "lets try to pull the wool over people who don't understand stuff" tactics in explaining why performance on several levels are mediocre at best. I also have an issue with their network guys changing port shaping on services that worked perfectly before and only get fixed when someone bitches about it. The call center staff is only good for a chat if you really feel the need to vent and go ape**** on someone.

The only diamond @ WA at this stage who will get you sorted no matter what your problem is, is Jeff. Jeff is the sole reason why I would recommend WA as your new service provider. Other than that I'm quite happy with my MWEB connection.
 
AcidRaZor said:
I disabled all of my services with Web Africa due to several reasons; one of which would be constant "lets try to pull the wool over people who don't understand stuff" tactics in explaining why performance on several levels are mediocre at best. I also have an issue with their network guys changing port shaping on services that worked perfectly before and only get fixed when someone bitches about it. The call center staff is only good for a chat if you really feel the need to vent and go ape**** on someone.

The only diamond @ WA at this stage who will get you sorted no matter what your problem is, is Jeff. Jeff is the sole reason why I would recommend WA as your new service provider. Other than that I'm quite happy with my MWEB connection.
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+1 / -MWEB
 
I have been with WA for a good few months now. I am not a gamer, so can not comment on that front.

Support - mixed. I had one ticket responded to after a month and when I asked questions on it, was told it is with the engineers and they will get back to me. That was a few weeks ago and I am still waiting. At other times, it will be fine. It does depend on who you speak to.

When I moved over to WA, the speeds etc were awesome no matter what time of day and night. You tube flew; downloads were great. That is no longer the case and during the day it is hit and miss - bar browsing which is generally fine.

The goalposts change rather often - new packages seem to be introduced all the time at premium pricing. It now means that what was a great service for me, is variable and I am certainly not willing to pay a significant amount more to - presumably - have what I had when I stated with WA.

I think my major criticism is their marketing speak when they tell us what they think we should be doing - sadly I have not found them consistent in this field.

So in summary - lots of potential, just sometimes a bit hard to see behind all the marketing hype and Jeff is a good "go to" guy.
 
Fulton17 said:
When I moved over to WA, the speeds etc were awesome no matter what time of day and night. You tube flew; downloads were great. That is no longer the case and during the day it is hit and miss - bar browsing which is generally fine.
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I'm not normally home during the day, but yesterday (day off) I tried to play Trackmania and eventually had to switch accounts from webafrica to IS sadly, because of the terrible lag. But normally after hours I have not experience any hiccups yet using webafrica.
 
WA has brilliant Customer care, some of the best I have experienced in SA

There Bandwidth is also good quality.
 
I was a long time - loyal - customer, however I cancelled all my services with them and moved to Axxess uncapped, who I am quite happy with at the moment.
 
we will never really be happy with the limited service we get here in SA.

the search, ****, i mean, the wait continues...........

cmaaaaaaaaaan, PROPER internets plz ffs!!!
 
Dan C said:
I'm not normally home during the day, but yesterday (day off) I tried to play Trackmania and eventually had to switch accounts from webafrica to IS sadly, because of the terrible lag. But normally after hours I have not experience any hiccups yet using webafrica.
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+1 Titan account(s) stink during office hours...
 
thisgeek said:
I was a long time - loyal - customer, however I cancelled all my services with them and moved to Axxess uncapped, who I am quite happy with at the moment.
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Has anyone tried the Business product from Axxess? As my client's are all complaining about the Titan accounts and want to move.
 
Im using a splitter app and use a prepaid WA account for all Freezoned items (steam, wage servers, ftp) and it gives the lowest ping (20 - 30)
 
Stay far away from WA! They are extremely arrogant and overpriced, and don't believe the whole "premium" service hype because they are rubbish, their support is a joke and their accounts deduct money from your account after you have cancelled your services!
 
igloonaut said:
Stay far away from WA! They are extremely arrogant and overpriced, and don't believe the whole "premium" service hype because they are rubbish, their support is a joke and their accounts deduct money from your account after you have cancelled your services!
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People say the same things about every ISP. I personally have had only a few minor problems with WA and they have been pretty quick to respond to my inquiries and sort stuff out.
 
the great thing about WA is you don't sign a contract. if you don't like their service you can leave. so far they've been good for me.
 
Jamo114 said:
I am considering switching over from Telkom to Web Africa, and I am wondering how the customers of Web Africa find the service? One of the big points I would like to clarify: do they peer locally with Mweb? Because I would like to play Black Ops without any lag, and that isn't possible on a Telkom account.

Thanks in advance for all your help
Click to expand...
In general I'd recommend Web Africa for overall quality.

However if you're in Gauteng then I'd recommend going with another ISP (MWeb/Afrihost) since they don't route inter-Gauteng traffic via Cape Town.
 
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