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You wont get any information from their site, you can only get it if you can login through their portal and you have to be a client of theirs. They sent me email of this information as a good gesture to me as I was poking them for days with tracerts and asking them why such high latencies through their networks during 6pm to 12 pm weeknights, they are aware this failure is causing problems for us. iBurst is aware of this correspondence to them as well.
Level3 has asked me to stop contacting them directly and go through proper isp chains. Not my job to get poke international carriers for this information, its Saix job to do this and inform the customers, which they fail completely at.
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That is where the problem starts, doesn't look like level3kuga said:5 54 ms 53 ms 54 ms 196.43.33.5
6 421 ms 417 ms 411 ms ny-ip-dir-globalc-pos-3-1.telkom-ipnet.co.za [196.43.18.2]