Extreme Vodacom Bill

Yet they claim they cannot do this when you ask them for a log?
Click to expand...

Well they told me that it was movies been downloaded, i don' know what they are able to see on their side.
 
Eggman3 said:
Its not looking good...but ill wait for Vodacom to complete its internal investigation...not that i think they will find anything in my favor, but at least my money can stay in my pocket for longer (this off-course being theoretical money):cry:
Click to expand...

I know how you feel :(, I fought with them for a few months, then they told me some head was going to call me back, he did 5 months later.
 
dreamrobin said:
Well they told me that it was movies been downloaded, i don' know what they are able to see on their side.
Click to expand...

They are bull****ting you. Can someone else also confirm that Vodacom can in fact not tell you what you used the data for?
 
Slootvreter said:
They are bull****ting you. Can someone else also confirm that Vodacom can in fact not tell you what you used the data for?
Click to expand...

I guy told me he cant cant really track the sites, only dates and times and data usage per time slot, how he figured it was movies?
 
Eggman3 said:
Hi guys and girls

I posted this on TheHubsa and they suggested i come here. I would be very grateful if anybody can give some advise.

Yesterday I received a call from Vodacom that my data account (1gb a month) is at about 23GB / R20,000. We keep track of our usage and had some data build up over the past few months so we let the data go to 5Gb as indicated by that program that the dongle runs of.

When they contacted me they told me the account was still active and using data although the pc was off. I have since stopped the account.
They are currently busy with an internal investigation.

Has anybody on the Hub ever had a similar experience? If so, what are my options? Obviously paying R20k for Data usage was not planned so any advise would be appreciated.
Click to expand...

I've got a big problem with what you're saying. Data bundles expire the end of the next month, so you couldn't have carried over your 1gb data bundle for months.
 
The Vodafone app that the dongle works from shows that it builds up if not used. But even if thats not the case, 4GB over is still a far cry from 23GB
 
LOL.

Back on topic, grill them on Twitter. These big dogs don't like people grilling them in public, so they respond better there.
 
dreamrobin said:
So nothing.
Click to expand...

1103387bb60cfe096751a65f3d1e5395cd468c353f0cd46c13a5d6f4ec407a5a.jpg
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X