Extremely disappointed

B

Brandon Buckley

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How does a customer of Afrihost go about getting the service one would expect from an ISP?

Is it the norm these days to battle for a month to have a fibre issue resolved?

Can someone from Afrihost please help me, as opposed to “We have logged your query with Octotel, and will get back to you”

WHEN??
 
Sorry to say this, and I'm sure the Cool Ideas crowd will be here soon to tell me how wrong I am, but what you are experiencing is the norm.
 
Brandon Buckley said:
How does a customer of Afrihost go about getting the service one would expect from an ISP?

Is it the norm these days to battle for a month to have a fibre issue resolved?

Can someone from Afrihost please help me, as opposed to “We have logged your query with Octotel, and will get back to you”

WHEN??
Click to expand...

I am so sorry that I am only getting back to you now. I am more than willing to assist you here.

Please send me a PM with your account information and I will take a look at what is going on.
 
rog163 said:
5 days later, sums it up
Click to expand...

Not to try and be funny about this, but this is not the only source of support that Afrihost clients can make use of. In fact, post on some of the other ISP threads, and see how long their support takes to reply, if at all.
 
Icemanbrfc said:
Not to try and be funny about this, but this is not the only source of support that Afrihost clients can make use of. In fact, post on some of the other ISP threads, and see how long their support takes to reply, if at all.
Click to expand...

I am sorry for the delay, we do try to remain as on point here as possible, please give me a shout via PM if you need any help.
 
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