Extremely poor service from ODS

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Mkay, most e-mails are subject to some sort of disclaimer (If not, they should be!), so let's not break any more rules :) (Either of you !)

Now that both of you know about this, how about you use proper channels to resolve this and come back with the final agreement ? Just a thought...
 
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fastesthamster said:
Dean,

I had no idea that the account was outstanding. At no point during our emails, phone calls, or meetings did you make this aware to me. I am not the accountant, I am the technician.

From my point of view, I received absolutely shocking service from you. If anyone is interested I can post all emails in their entirety including ones where I ask why you are not responding. That would have been a perfect opportunity to say that you would only be rendering services once the account had been settled, surely?

I posted this in my own capacity, not under the capacity of my father's company. Please tell me which parts of my post defamed you? I have posted what I saw as the situation, and I posted it as you were not responding to my emails. Is it not true that you made plans to meet with me and then you did not pitch up?

You say I had not "stated all the facts". Fact of the matter is that you decided that ignoring me was better than informing me that there were amounts outstanding. I could have then taken this matter up with the accountant. Oh, and "general service" has been about the same since end August/beginning September...

Would you like to resolve this situation amicably?

Regards,
Dave.
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I have just spoken with one of the business partners, and she has spoken with the accounts manager. Apparently the only outstanding payment is for this month, and it's only the 25th. She was as shocked as I was to learn that we are "in arrears". She (the accounts manager) is checking to see why ODS would think we are in arrears and will be faxing through proof of payment which we will be forwarding to ODS.

Again, I'm surprised Dean didn't bring this to my (or anyone elses) attention? We could have faxed through proof and gotten on with it.
 
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what i cannot understand is surely its simple to say

I cannot have meetings with and i cannot offer any services to you or your client until the account is paid up in full

why the bad services instead of just saying, the account is in arrears and until such times as its paid i cannot offer any services

I think you guys at ODS should do what mrbeep does about situations like this and sort it out, not make up some lame excuse about account not being paid and publically naming ppl who might want to remain annoymous
 
fastesthamster said:
I have just spoken with one of the business partners, and she has spoken with the accounts manager. Apparently the only outstanding payment is for this month, and it's only the 25th. She was as shocked as I was to learn that we are "in arrears". She (the accounts manager) is checking to see why ODS would think we are in arrears and will be faxing through proof of payment which we will be forwarding to ODS.

Again, I'm surprised Dean didn't bring this to my (or anyone elses) attention? We could have faxed through proof and gotten on with it.
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Well, the internet is now down at the offices. One of the business partners has been on the phone with Telkom, and they say there isn't a problem on their side, it must be the service provider.

Apparently no one at ODS wants to speak with the business partner who is at the office, and Dean is not answering his phone. Our accounts manager has said that every payment has gone through and no one has queried us about outstanding payments ONCE!

Apparently two of the tenants are going to be leaving as they cannot work under these conditions. Nice one.
 
...and so the days of our ISP continues

*ominous tunes*
 
I've had accounts with ODS for a few months now, both usage based and uncapped and I've never had any problems, always found the service good. :) And no I don't work for them. :D lol.
 
Hi fastesthamster.

Indeed one of your business partners has called. And we have spoken with her 3 times, earlier your dad called and I asked him to call Telkom, Telkom have informed us the line is not down. We are arranging an engineer to go to site, please tell me which three times your calls where not answered.

Why don't you be an adult and call me
 
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fastesthamster.

Your office is online, it was indeed an IS failure. All the calls from your office where answered this morning so I am not sure what facts you base your posts on.
 
One of the business partners has just called me. Dean phoned her and apparently everything is sorted. The internet is back up. She said that she has also asked for an email apology saying that the accounting error is on their side, not ours.

As to calls not being answered, I never said that. I said that no one wanted to speak with her (this is what I heard from her). She spoke with a lady at ODS, and when that lady tried to find out what was going on, she was ignored (by the rest of the staff at ODS). This is the information I was going on.

I have been asked to not discuss the situation any further online.
 
Gatecrasher said:
Awww, we were enjoying it so much.
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Very entertaining, but very damaging for both parties reputation.
Reading this, whether ODS is in the wrong or right, there's no way I'll go anywhere near ODS due to the manner in which these responses are written. Pretty crude spiteful stuff.
 
andytl5 said:
Very entertaining, but very damaging for both parties reputation.
Reading this, whether ODS is in the wrong or right, there's no way I'll go anywhere near ODS due to the manner in which these responses are written. Pretty crude spiteful stuff.
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I agree with you 100%
 
These sort of threads actually give this myadsl forum a bad name.
You have the client and the service provider basically having a private conversation 'through' this myadsl forum, it's redicilous! I for one don't want to read this sort of nonsense when I visit the forum.

If I have a problem with my ISP, WebAfrica, I contact them through the proper channels made available to me as a client. That way the issue actually gets dealt with and resolved quickly. However, what I sometimes see on this forum is a client calling WAfrica, and while he is holding on, he starts a thread on this forum so long... and basically gives running commentary of his support call as he goes along. I think that is very unprofessional and simply arrogant.

I wish rpm would bring some sanity back to the forum through properly moderating these sort of threads because instead of the forum being a valuable source for technology news and broadband discussion, it sometimes turn into a stage for crybabies with personal gripes, nothing more.

Reporting on poor service is obviously welcomed, if you are 100% sure of your facts, but simply splurting out private conversations between you and your ISP (or any other company for that matter) is unacceptable. Or at least it should be.
 
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