Extremely poor service from ODS

[TheLoot]

These sort of threads actually give this myadsl forum a bad name.
You have the client and the service provider basically having a private conversation 'through' this myadsl forum, it's rediculous! I for one don't want to read this sort of nonsense when I visit the forum.

If I have a problem with my ISP, WebAfrica, I contact them through the proper channels made available to me as a client. That way the issue actually gets dealt with and resolved quickly. However, what I sometimes see on this forum is a client calling WAfrica, and while he is holding on, he starts a thread on this forum so long... and basically gives running commentary of his support call as he goes along. I think that is very unprofessional and simply arrogant.

I wish rpm would bring some sanity back to the forum through properly moderating these sort of threads because instead of the forum being a valuable source for technology news and broadband discussion, it sometimes turn into a stage for crybabies with personal gripes, nothing more.

Reporting on poor service is obviously welcomed, if you are 100% sure of your facts, but simply splurting out private conversations between you and your ISP (or any other company for that matter) is unacceptable. Or at least it should be.

You are absolutely right, some people abuse this place.

Poor MrBEEP (for example) has had countless of those that I can recall. And he's always so patient, I do not know how

 

[PearlJam]

All in all at least we know how ODS deal with their clients, which is good to know for future reference

 

[fastesthamster]

If I have a problem with my ISP, WebAfrica, I contact them through the proper channels made available to me as a client.

Hi Globetrotter,

Just to reiterate, the reason I started the thread is because my emails were not getting answered, I was sending emails like the following:

10 days and I'm still waiting for a response from you?

For which I actually got a read receipt. Three days later, I posted the thread. I really didn't know what else to do. What would you do if you know your email has been read, but yet you still get no response?

I feel I tried the proper channels, and a search on ODS and "poor service" brought up these forums. I saw that ODS tended to respond here when people complained about their service. I was hoping for a similar response. I really didn't mean for it to turn into something personal, or to just be a personal gripe.

After posting the thread ODS accused the company I work for for not paying their accounts for three months, which was just not true. ODS has yet to retract the statement publically (i.e. in this thread), ODS has not contacted me via email or telephone. They did contact one of the business partners, but I won't go into the phone conversation.

 

[O-D-S Daemon]

How ODS Deal With Their Clients

All in all at least we know how ODS deal with their clients, which is good to know for future reference

Hi Pearl jam

With all due respect, I'm uncertain about how that comment was directed, however, as an active employee of ODS, I know for a fact that we do not sit around twiddling our thumbs, we are constantly busy, and work overtime 99% of the time to fullfill client requests, I myself have not had a weekend without some sort of drama, and i take work home every weekend, if not coming into the office myself to rectify situations, if you do not believe, check for your self, this thread is posted at 5:53pm on a friday afternoon, while most of you are probably partying already.

We at ODS strive for better client support and to streamline the ISP IT environment. We may not have got it down yet, but as far as I have noticed (and I have worked for many different ISP's in the country) ODS is definatley on the way there.

 

[PearlJam]

Hi Pearl jam

With all due respect, I'm uncertain about how that comment was directed, however, as an active employee of ODS, I know for a fact that we do not sit around twiddling our thumbs, we are constantly busy, and work overtime 99% of the time to fullfill client requests, I myself have not had a weekend without some sort of drama, and i take work home every weekend, if not coming into the office myself to rectify situations, if you do not believe, check for your self, this thread is posted at 5:53pm on a friday afternoon, while most of you are probably partying already.

We at ODS strive for better client support and to streamline the ISP IT environment. We may not have got it down yet, but as far as I have noticed (and I have worked for many different ISP's in the country) ODS is definatley on the way there.

Are ODS perhaps not understaffed? If you work those hours then they need to employ more personnel. No employee should work on constant overtime as a given. Then there is something else wrong, which is usually a company that is understaffed or morale problems in areas.

But the response from the member Online Digital Solutions was def. far from professional. Even if you don't agree with your clients you don't need to lower yourself just to think you can get back at them in that way. My comment was directed at that. If that person can't handle a little issue like this professionaly, what will happen when he really get hairy situations?

 

[killadoob]

ODS need to learn how to handle situations better and not to personally attack ppl because thats very damaging to business

go talk to mrbeep and get some tips on how to handle clients

 

[Necuno]

omg - why is this bull **** thread still open ?

already we have seen ODS and the son browing their knickers - really no need for continuation.