extremely pour vodacare service!

S

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extremely poor vodacare service!

About 2 weeks ago I bought a Sony Ericsson K850i phone. Within the first 30 minutes of use the phone restarted (brod - blue ring of death). So obviously I am very angry and took the phone back.

I got it back the next day (supposedly it was "fixed", they only updated the firmware), and it did exactly the same. Then I was really p1ssed off! I took it back once again and they told me that they will send it in to Sony Ericsson (in JHB) to possibly get swapped in for another handset (same model). That was on Saturday the 22nd. It is now 7 working days later and they tell me the phone is still not ready!!!

What the hell!!! The stupid people told me that it would be 5-7 working days, now what???:mad:

Update (2009-04-04) - Yesterday I called vodacare and they told me that I would definitely have my phone by next week. I am happy, sort of. At least I now know when I am getting it but it's been 2 weeks now. I asked them what was going on with the phone and they told me that SE had replaced it but the replacement didn't work either so they are now updating the phone's firmware.

I hope the replacement works when I get it!
 
Last edited:
last time i took a phone into vodacare it took 4 weeks !

btw i think you meant "poor" :) ok sorry couldnt resist :)
 
javs said:
last time i took a phone into vodacare it took 4 weeks !

btw i think you meant "poor" :) ok sorry couldnt resist :)
Click to expand...

OMG that's long, I would never let it take that long, I nag every day and if I still don't have the phone by Thursday I going in and going to tell them how pathetic they are.

And you should hear this, I just called again (just nagging) and when I gave my job no. they told me it was invalid, then I gave my imei and they told me that was also wrong!!! After 10 min the stupid woman finally realized that they were offline!!!

Sorry about "pour" :o I typed "poir" and the spell checker changed to pour, HAHA:D We should actually ask RPM to enable us to edit the Topic's as well.
 
they told me the repairs are being done at their repair centre and it would take a while to return the phone to me, it took 4 weeks and they gave me a crap loan phone ... samsung A500 or something like that...no mms, no color screen etc
 
They wanted to give me a Nokia 6210 (not even the i). I told them that I use my phone for doing conference calls, video calls, internet banking, and checking e-mail but they just told me that they couldn't give me a better phone. Now I am suffering, it's like taking away someones pc, cruel:(
 
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