Facebook Inaccessible from Wife's Cell C Sim

Ho3n3r

Ho3n3r

Honorary Master
Joined
Apr 5, 2012
Messages
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Location
Centurion, Pretoria
So, since their Facebook support is giving me the runaround today, maybe someone here can help.

For full disclosure, the facts:
- Wife ported over to Cell C from MTN in the first week of October
- Initially Facebook didn't work on her sim. She accesses it via Chrome for Android (Galaxy S5). We contacted them 2 weeks ago on Facebook about the problem, and we were lucky enough to get someone clued-up on the day. He fixed it by changing some settings, and it worked til about Monday, when it stopped working again. Today they reset her APN and did a reset(wasn't hopeful about this to begin with, but whatever), still not working.
- All other mobile data sites/services are accessible.
- It works fine with my Cell C sim on her phone.
- It doesn't work with her sim in my phone (S4).

Really baffled by this one. Multiple restarts haven't worked at all. Even weirder is that it got fixed by changing something 2 weeks ago, and now it's broken again, and unfixable.

Thanks in advance.
 
Ho3n3r said:
So, since their Facebook support is giving me the runaround today, maybe someone here can help.

For full disclosure, the facts:
- Wife ported over to Cell C from MTN in the first week of October
- Initially Facebook didn't work on her sim. She accesses it via Chrome for Android (Galaxy S5). We contacted them 2 weeks ago on Facebook about the problem, and we were lucky enough to get someone clued-up on the day. He fixed it by changing some settings, and it worked til about Monday, when it stopped working again. Today they reset her APN and did a reset(wasn't hopeful about this to begin with, but whatever), still not working.
- All other mobile data sites/services are accessible.
- It works fine with my Cell C sim on her phone.
- It doesn't work with her sim in my phone (S4).

Really baffled by this one. Multiple restarts haven't worked at all. Even weirder is that it got fixed by changing something 2 weeks ago, and now it's broken again, and unfixable.

Thanks in advance.
Click to expand...

Hi Ho3n3r

Thank you for posting to us.

Please PM us both your numbers, we will have you assisted.

^BM
 
So Cell C have assisted us in trying to get it to work, including doing a sim swap. But still, Facebook doesn't work. :confused: Messenger does, though.

They have now escalated it to their technical department, as it's clearly not a normal error, and it has no obvious solution.

It's an amusing issue, very weird and quite funny since it's the only thing that doesn't work. Has anyone else ever seen this type of problem? :D
 
Ho3n3r said:
So Cell C have assisted us in trying to get it to work, including doing a sim swap. But still, Facebook doesn't work. :confused: Messenger does, though.

They have now escalated it to their technical department, as it's clearly not a normal error, and it has no obvious solution.

It's an amusing issue, very weird and quite funny since it's the only thing that doesn't work. Has anyone else ever seen this type of problem? :D
Click to expand...

Hi Ho3n3r

We will get a Consultant to contact you and assist.

^SM
 
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